Sr Customer Success Manager

Adtucon is a cutting-edge media tech company that is revolutionising performance-based advertising through the transformative power of AI. Our team of experts provides clients with expertise and knowledge in growth and performance marketing, driving business success through strategic insights and advanced technological solutions. Adtucon powers customer acquisition for our clients — rewards only, no risks.

To carry out our mission we are looking for a Sr Customer Success Manager to join our team.

WHAT WE WOULD LIKE YOU TO TAKE CARE OF

- Own the end-to-end customer journey from onboarding through renewal and expansion.

- Build strong relationships with paid media professionals, performance marketers, and agency leaders across your book of business.

- Lead onboarding, platform training, and enablement on AdTucon's products and policies.

- Act as a performance marketing consultant, offering best practices across Google Ads, Meta Ads, and TikTok Ads. Bonus if you understand Gaming, Casino, or Gambling verticals.

- Identify growth opportunities, lead upsell/expansion conversations, and partner with sales on renewals.

- Represent the voice of the customer internally, collaborating with Product, Sales, and Compliance teams to improve our offerings.

- Proactively monitor account health and campaign performance, stepping in early to resolve issues.

- Drive adoption, usage, and satisfaction by delivering tailored strategies that align with customer goals.

- Maintain clear, regular communication with customers and internal teams.

WHAT WE WISH YOU'D BRING WITH

- 5+ years experience in customer success, client services, or account management in a digital advertising, SaaS, or agency environment.

- Hands-on knowledge of Google Ads, Meta Ads, and/or TikTok Ads; certifications are a plus.

- Commercial mindset with a track record of influencing retention, upsell, or expansion revenue.

- Strong project management, communication, and stakeholder management skills.

- Empathy and curiosity: you want to understand your customers' businesses and help them win.

- Fluent English is required. Additional languages are a bonus.

- Experience with regulated or high-risk verticals (e.g., gaming, crypto, gambling) is a plus.

- Comfortable with occasional travel to meet key customers or attend events.

WHAT WE WOULD LIKE TO OFFER YOU

- Join an innovative team during an exciting phase of growth: be part of a true Made in Italy success story;

- Opportunity for rapid growth within your role and beyond, through a career progression & internal rotation program;

- Independence and full autonomy to shape your work as you prefer and suggest changes that truly make an impact.

- Contract & Compensation: in line with the candidate's experience

- Portfolio of Benefits - pick what you like

- You'll be working in a hybrid setup, when on-site from our innovative office in the heart of Dublin or Caserta

- Plenty of Team Events & Office Snacks

- State-of-the-art hardware and software to make the magic happen

D,E&I STATEMENT

At Adtucon, we celebrate diversity and view it as an opportunity for growth and enrichment. In our organisation, we promote uniqueness and individuality, and we do not discriminate on the basis of disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status (including pregnancy), age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based on professional experience, attitude, and the talent of each candidate.

ESG STATEMENT

We are committed to minimising our environmental impact and promoting positive social change. Through the use of recycled, recyclable, and compostable packaging, and monitoring our emissions, waste, and energy consumption, we strive to minimise our footprint. At the same time, we partner with local, national, and international social organisations to create events, collaborations, and charitable initiatives that truly make a difference in our communities and beyond.

Find out more on our career page.

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