▷ [10/24/2025 A] Staff Product Engineer

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and, when combined with our Helpdesk, provides a complete Intercom Customer Service Suite for AI-enhanced and human-assisted support. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and deliver incredible value to our customers.

What's the opportunity?

As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner with the Engineering Manager to develop the team and devise technical strategy.

Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.

Care about agility as much as you care for scalability and availability. Continuous deployment keeps us focused on incremental releases, with big technical achievements rolled out piece by piece, feature-flagged out of sight.

Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of hands-on development as well as lead/architecture work.

Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.

Play an active role in hiring, mentoring and career development of other engineers.

Raise the bar for technical standards, performance, reliability, and operational excellence.

What skills do I need?

Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created.

Significant, demonstrated impact that your work has had on the product and/or the teams.

Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl, etc.). It doesn’t need to be a language we currently use; great people learn quickly and can introduce better ways of working.

You will have experience with distributed systems.

2+ years of experience as the primary technical leader for a team.

Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with cross-disciplinary teams and have a strong sense of product strategy.

Benefits

- Competitive salary and equity in a fast-growing start-up

- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

- Pension scheme & match up to 4%

- Life assurance, plus comprehensive health and dental insurance for you and your dependents

- Flexible paid time off policy

- Paid maternity leave, and 6 weeks paternity leave for fathers

- Cycle-to-Work Scheme with secure bike storage

- MacBooks are standard; Windows available for certain roles when needed

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easily and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

Culture and Equal Opportunity

We have a radically open and accepting culture. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is to not advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on these topics in personal, non-work contexts.

Intercom values diversity and is committed to Equal Employment Opportunity. We will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally protected characteristic.

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