▷ [10/11/2025 A] IT Contract and Vendor Management Specialist

Overview

IT Contract and Vendor Management Specialist

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

We are seeking an experienced and detail-oriented IT Contract and Vendor Management Specialist to support the operational and commercial management of IT suppliers, with a strong emphasis on strategic and outsourcing service arrangements. This role is critical to ensuring that vendor engagements deliver maximum value while aligning with business objectives, compliance requirements, and technology standards.

The ideal candidate will have a solid background in IT procurement processes and vendor lifecycle management, including experience managing offshore or outsourced service contracts.

What you’ll be Doing

Procurement & Sourcing Support

- Assist in the end-to-end IT sourcing process including RFI/RFP preparation, vendor evaluation, selection, negotiation and contract award.
- Support category planning and sourcing strategies in collaboration with IT and Procurement teams.
- Conduct market research to identify IT Products and suppliers.
- Ensure alignment of sourcing activities with internal policies, security standards, and regulatory requirements.
- Support the management of vendor relationships, focusing on both strategic and operational suppliers, including offshore and outsourced service providers.
- Maintain and monitor a central repository of IT contracts, licensing agreements, and renewals.
- Track vendor performance against contractual obligations, SLAs, and KPIs.
- Support contract renewals, amendments, negotiations and compliance reviews in collaboration with Legal and Procurement.

Strategic Partners & Outsourcing Coordination

- Work with delivery partners, ensuring compliance with service expectations and contract terms.
- Support the management of outsourced service agreements, including follow-up on deliverables, service credits, and performance escalations.
- Assist with onboarding and offboarding of suppliers, ensuring alignment with IT service management processes.

Performance Monitoring & Reporting

- Assist in the development and management of supplier scorecards, dashboards, and performance reports.
- Support periodic performance reviews and governance meetings with global suppliers and internal stakeholders.
- Track and analyse vendor issues and escalations, and support problem resolution with minimal disruption to services.

Financial & Compliance Oversight

- Monitor vendor billing and invoicing against contract terms and budget allocations.
- Identify and support cost optimisation initiatives in supplier engagements.
- Ensure contract compliance and support internal and external audits of supplier-related activities.

What we’re looking for

- 3+ years of experience in IT Procurement, Vendor Management, or IT Contract Administration.
- Demonstrated experience working with global suppliers and outsourced service agreements, including offshore delivery models.
- Strong understanding of the IT procurement lifecycle, vendor governance, and contract management best practices.
- Familiarity with key IT categories such as infrastructure, software licensing, cloud services, and professional services.
- Experience supporting or running RFP/RFI processes and managing supplier documentation.
- Proficiency in Microsoft Excel and procurement or contract management tools.

Nice to have

- Experience in the FMCG, retail, and or technology sectors.
- Knowledge of ITIL, SLA frameworks, and service delivery governance.

What we Offer or Why Musgrave

- Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
- Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
- Innovation Focus: Be part of a company that values forward-thinking solutions.
- Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
- Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operates a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.

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