Urgent Search: Senior IT Business Analyst

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- Full Time Permanent position
- Hybrid role based in our City Centre offices

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland’s financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

We require an IT Business Analyst to work within the Customer Solutions Information Technology department within Irish Life. In this role, you’ll work within a Scrum team and be part of a Business Analyst Community of Practice, collaborating to design new solutions to improve business efficiency and productivity.
As a senior team member, you’ll lead and manage the backlog for strategic projects. You may work on multiple projects at one time, while also providing guidance to junior team members and contributing to the broader BA community.

Working closely with business stakeholders, understanding the business problem you’ll analyse existing processes and data flows to identify pain points and opportunities. You’ll help shape solution designs and costings, define system functionality and user experience, and ensure close collaboration and sign off by the business through each sprint delivery.

Key Accountabilities

- Conduct workshops with business areas to understand existing processes, pain points, and improvement opportunities.
- Elicit and document clear, actionable requirements from stakeholders.
- Facilitate cross-functional workshops to map and optimise business processes.
- Collaborate with the Scrum team to propose and shape solutions for process and system enhancements.
- Own and maintain Scrum artifacts, including backlog refinement and user story documentation.
- Actively participate in sprint ceremonies, ensuring user stories are well-defined and aligned with delivery goals.
- Define clear acceptance criteria to support effective QA and test case development.
- Provide mentorship and guidance to junior Business Analysts and Scrum team members.
- Continuously develop skills and stay informed on industry trends and emerging technologies.
- Champion a culture of continuous improvement in ways of working across the team and BA community.
- Perform other related duties as assigned.

What you will need to be successful in the role

- Proven experience in the Financial Services sector, ideally with strong knowledge of Life and Pensions insurance products and systems.
- Minimum of 7 years’ experience as a Business Analyst or in an IT change environment.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and propose effective solutions.
- Strong organisational skills, with the ability to manage competing priorities, meet tight deadlines, and coordinate cross-functional teams.
- Hands-on experience with Scrum or Agile delivery frameworks.
- Familiarity with the Irish Life Financial Services (ILFS) product suite.
- Demonstrated leadership, relationship-building, and collaboration skills.
- Commercial awareness, with the ability to make informed decisions that align with business goals.
- High attention to detail, with the ability to produce clear, concise documentation in plain English.
- Strong communication skills with a proactive and solution-focused mindset.
- Passionate about delivering value through technology and excited to contribute to strategic initiatives.

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets. We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

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