Data & Analytics Lead - Customer Solutions, CIO

Select how often (in days) to receive an alert:

Data & Analytics Lead - Customer Solutions, CIO

Vacancy Number: 26192

IT - Data & Analytics

Job Type: Full-time

ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy. Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.

With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives. This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives. ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.

Position Description

The CIO Customer Solutions Data & Analytics team are part of the Enterprise Services CIO function and are a team dedicated to furthering analytics within the Customer Solutions business unit (Electric Ireland, Ecars, SES and ESB Telecoms) enabling them to become an even more data-driven organization.

ESB has set an ambitious and bold course of action to help Ireland achieve climate action targets and transition the country to reliable, affordable, low-carbon energy. In its part, Customer Solutions Data & Analytics will bring its resources to forefront in helping ESB realise its Net Zero by 2040 strategy.

CIO Customer Solutions Data & Analytics team collaborate very closely with key business stakeholders to identify and understand critical business problems, the underlying data requirements and to further collaborate with the CIO Data & Analytics Hub to build robust data and AI solutions.

The transformation programme in Customer Solutions (Empowering Tomorrow) is underway and as the Data & Analytics Lead, you will play a pivotal role in driving the strategic vision of ESB's data and analytics initiatives for Customer Solutions. You will lead a forward-thinking team that supports the business in managing their data and using that data to effectively leverage analytics and AI which will support decision making within the business, increasing efficiencies in Customer Solutions. Your leadership will be crucial in identifying opportunities for data and AI to deliver on business targets and support ESB's Net Zero by 2040 strategy.

This role will report to ESB’s Data & Analytics Manager with a dotted line into the Customer Solutions IT & Digital Manager and will work closely with senior stakeholders across the organisation.

Key Responsibilities

1. Lead a team to identify actionable insights that drive strategic business decisions based on data and facts.
2. Proactively look for ways to use data, analytics and AI solutions to help the business take a data driven approach when making key business decisions.
3. Collaborate with ESB’s Data and Analytics Manager on evolving and shaping the data and analytics strategy for the company.
4. Define, estimate and plan the delivery of complex analytic products and services across multiple delivery streams for Customer Solutions.
5. Collaborate with senior stakeholders in Customer Solutions to champion analytics and data driven decision making across the organisation.
6. Work with IT & Digital Management to develop annual budgets for Data & Analytics programmes of work.
7. Regularly update senior stakeholders on status updates and progress of analytics work against time and budget.
8. Support all data related production systems and the deployed data solutions.
9. Ensure an adequate strategic resource plan for the management of the team against the demand of the business unit is in place.
10. Development of the team members including annual PDP reviews, personal and performance management & development, clear goal setting and monitoring, mentoring and coaching.
11. Work with Enterprise, Business and Solution Architecture in defining roadmaps and strategies regarding Data & Analytics.
12. Manage financial budgets and any procurement activities.
13. Manage the new and existing Data & Analytics projects.

Experience and Qualifications

1. A minimum of 10 years’ post qualification experience, preferably with 3 years in an IT role.
2. Relevant third level qualification or equivalent working experience.
3. Excellent Stakeholder Management and Communication Skills.
4. A good foundational knowledge of Business Intelligence tools and techniques.
5. A genuine interest in learning Data & Analytics concepts including Modelling and Statistical approaches.
6. Minimum 3 years’ experience managing a team of people, possessing skills to organise, lead and motivate the Data & Analytics team.
7. Experience with data governance and compliance to ensure data integrity and security.
8. Strategic influencing skills.
9. Proven ability to champion the benefits of Analytics and promote its widespread use.
10. Proven ability to actively establish, maintain, and strengthen internal and external relationships.
11. Experience in utility industry with strong numerical, IT, analytical and communications skills.
12. Proven track record in launching and leading significant and complex analytics projects that delivered measurable business benefits.
13. Experience with advanced analytics and AI technologies to drive business insights and innovation.
14. Proven experience in change management to successfully implement new data and analytics strategies.
15. Strong project management skills to oversee analytics projects from inception to completion.
16. Above all, you must be innovative in your approach and be able to demonstrate your ability to actively contribute to a team that delivers results. Knowledge of the electricity supply, transmission and generation business is not essential, but would be a distinct advantage.

Location

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To

This role will report to the Analytics Manager, CIO.

Why Work with Us?

1. Opportunity to lead Ireland’s transition to net zero carbon future.
2. Progressive, hybrid working model.
3. Career development through mentoring and training.
4. Corporate Social Responsibility Opportunities.
5. Sports and Social Clubs.
6. Networking opportunities.
7. Credit Union.
8. Access to staff well-being programmes.
9. Generous parental leave entitlements.
10. Strong values-based and inclusive culture.
11. Strong commitment to diversity, equity and inclusion.
12. Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted.

Closing Date

15th January 2025

Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, recruitment@esb.ie

If you have any queries in relation to this job, please contact recruitment@esb.ie

Your application will be held in reserve for 6 months should you be suitable for the role.

#J-18808-Ljbffr