Staff Software Engineer AI/ML

Overview Join to apply for the Staff Software Engineer AI/ML role at Genesys .
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.
Location: We are open to this person working hybrid from our office in Galway or remote within Ireland.

What You Will Do

Lead technical architecture and development of our Virtual Agents engine, ensuring scalability, reliability, and performance.

Design and implement innovative AI solutions that advance our conversational AI capabilities and support our Agentic AI vision.

Manage complex technical projects from conception to delivery, including work delegation and technical review processes.

Collaborate cross-functionally with product teams, researchers, and stakeholders to translate business requirements into technical solutions.

Mentor and guide junior engineers, providing technical coaching and knowledge transfer.

Drive technical standards and best practices across AI development workflows (e.g., security, testing).

Research and evaluate emerging AI technologies and methodologies to maintain our competitive edge.

Communicate complex technical concepts to both technical and non-technical stakeholders at all organizational levels.

Stay current with industry trends in conversational AI, LLMs, and agentic systems.

What We're Looking For

Ideally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.

7+ years of software engineering experience with demonstrated expertise in AI/ML systems.

Strong software engineering fundamentals including system design, data structures, algorithms, and software architecture.

Experience leading complex technical projects and managing technical deliverables.

Excellent communication skills with the ability to influence and explain complex concepts across organizational levels.

Strong proficiency in Python, with experience in building microservice applications.

Experience with AWS, microservices architecture, and scalable system design.

Strong problem-solving skills and ability to work in a fast-paced, collaborative environment.

Desirable Experience or an Interest in Learning

Experience in developing REST APIs using frameworks such as FastAPI, Spring Boot, or Flask-RESTX.

Experience with real-time AI-driven applications (e.g., chatbots, voice assistants, AI copilots).

Experience with cloud platforms (particularly AWS) and AI/ML services.

Hands-on experience with LLMs (e.g., GPT, Claude, Mistral), fine-tuning, and prompt engineering.

Experience with AI agent frameworks (e.g., Bedrock, LangChain, AutoGPT, OpenAI Function Calling).

Experience with multi-agent systems and autonomous agent architectures.

Experience with vector databases and retrieval-augmented generation (RAG).

Contributions to open-source AI projects, research publications, or patents in AI/ML.

Benefits

Flexible work schedules and work-from-home options

Development and career growth opportunities

Excellent pension scheme

Bonus scheme

Health Insurance

Income Protection & Life Assurance

Family-friendly leave allowances, including paid maternity and paternity leave

If you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong leadership skills, we encourage you to apply and be part of our team. If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com.

Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Equal Opportunity Employer
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology and Engineering

Industries

IT Services and IT Consulting and Software Development

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