▷ [10/22/2025 A] Front of House Co-ordinator

1 week ago

Nenagh, Ireland OASIS Group Full time

Bon Secours Health System has a rich history in Limerick, beginning with the acquisition of Barringtons Hospital on George’s Quay in 2017. While the site has served the community well, its limitations led to our vision for a new, state-of-the-art facility to better serve the growing healthcare needs of the region. In 2021, we took the next step towards this vision by breaking ground on the new Bon Secours Hospital Limerick in Towlerton, Ballysimon, with an investment of €190 million.

Description

Job Advert

Front of House Co-ordinator

Full-time (35 hours per week) | Permanent

Candidate Criteria

- Leaving Certificate or equivalent

- Knowledge of medical terminology

Experience

- Experience in a hospital setting

- Have satisfactory relevant experience, which encompasses demonstrable equivalent skills.

- Previous Reception/Front Desk supervision experience (Desirable)

- Experience in Dictatyping (Desirable)

- Experience in Diary Management (Desirable)

- Experience in the use of Patient Management Systems (Desirable)

- Knowledge in the management of Confidential Patient Information (Desirable)

- Cash Handling experience (Desirable)

The Purpose of This Role

The Front of House Coordinator is responsible for the day-to-day coordination of front-of-house services across the hospital and Clinical Services Hub (CSH). This role ensures the delivery of a professional, welcoming, and patient-centred experience while supporting the operational effectiveness of reception, switchboard, concierge, and post-room functions. The Co-ordinator will work closely with the Hospitality Services Manager to maintain service standards, staff support, and efficient communication throughout the hospital.

The Co-ordinator will supervise FOH Associates, oversee service delivery, ensure rostering covers all operational requirements, and participate hands-on when required to maintain service continuity.

Key Responsibilities

- Supervise and guide FOH Associates across Main Hospital and CSH.

- Ensure consistent delivery of patient-focused services aligned with Bon Secours values.

- Oversee daily operations including switchboard, reception, concierge, and post-room functions.

- Support staff development, mentoring, and training for the FOH team.

- Participate hands-on to provide cover or assist FOH Associates as required.

- Manage minor on-the-spot patient or visitor concerns, escalating serious issues appropriately.

- Coordinate and communicate staff rostering for FOH coverage across sites.

- Promote patient-focused hospitality, ensuring comfort, guidance, and information needs are met.

- Monitor and resolve minor patient/visitor concerns on the spot before escalation.

To Apply: Please submit your CV

Panel: a panel may be formed from which future vacancies will be filled.

Informal Inquiries: please contact jmkeane@bonsecours.ie

Bon Secours Hospital Limerick is an Equal Opportunity Employer

#J-18808-Ljbffr

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