Urgent Search: IT Support Technician

Job Ref: KHL1510
Branch: The Europe Hotel Resort
Location: Fossa, Killarney, Co. Kerry, V93 KHN6, Ireland
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible
Hours per week: 40
Posted date: 19/11/2024
Closing date: 21/12/2024

IT Support Technician

Killarney Hotels Ltd consists of The Europe Hotel Resort, The Dunloe Hotel Gardens and Ard na Sidhe Country House, under the ownership of the Liebherr Group. We are widely known for our award-winning service, hospitality, luxury and culinary excellence. Ranked as one of the finest 5-star hotel groups, we pride ourselves on providing the very best there is to offer our guests.

Position Overview:
The IT Support Technician at Killarney Hotels Collection will be responsible for daily collaboration with the IT Manager, Senior Support Technician and the teams at The Europe Hotel Resort, The Dunloe Hotel Gardens and Ard na Sidhe Country House. The successful candidate must assist with the properties' IT requirements and needs, for both IT software and hardware. This is a full-time permanent position, Tuesday to Saturday each week, that involves work on evenings and bank holidays on rotation. This is an ideal opportunity for learning and progression within a fast-paced, highly technical environment.

Role Responsibilities

- Assist the IT Manager and Senior IT Technician as directed in the day-to-day operations of the IT Department
- Set up and configure PCs and users on the internal company IT system
- Install, configure and support business specific applications, including MICROS POS and Oracle Opera Cloud
- Prepare and maintain SOP documentation for all aspects of the IT department’s operations
- Install, upgrade, support and troubleshoot for printers, mobile devices and other authorised peripheral equipment in all areas and departments
- Provide day to day hands-on technical support to all areas and departments
- Provide problem diagnosis for hardware, software and in-house applications
- Manage desktop anti-virus management systems
- Diagnose, repair, and refer hardware or software problems
- Provide first line help for users and escalate issues as required
- General maintenance of AV systems

Essential Requirements, Skills Experience

- At Least 2/3 years previous work experience in IT Support
- Must be comfortable with working evenings, weekends and bank holidays in line with business demands
- Third level IT qualification (at least 2-year diploma level) is essential, and the successful candidate must be prepared to undertake additional training as required
- Functional knowledge of Windows 11Pro, Firewalls, Virtualization (VMware and Hyper-v) and Server experience WS2016 upwards would be an advantage
- Well-developed communication skills, excellent problem-solving skills, and strong organizational skill are essential
- Previous experience of Micros POS and /or Oracle Opera interfacing is desirable
- Familiarity with Maintaining/Troubleshooting Domain IP networks, Active Directory and Veeam Backup is desirable
- Ability to work without supervision.
- Knowledge of AV systems would be an advantage
- Willingness to learn and apply new knowledge and techniques
- Flexibility in all areas of work.
- Availability to work overtime if required.
- Fluency of English language is essential, both written and verbal
- Full Drivers Licence is essential

Benefits:

- Competitive salaries
- Complimentary meals whilst on duty
- Pension Scheme
- Employee Discounts
- Career Development
- Training
- Tax saving Schemes
- Employee Social Events

The Europe 5 Star Hotel in Killarney, Co. Kerry is one of the most luxurious 5 star Hotel, Conference Event Centres in Ireland and also incorporates ESPA at The Europe, one of Ireland's largest spa hotels in Ireland. It is in the beautiful grounds of this luxury 5 star hotel in Ireland that the waters of Killarney's largest lake, Lough Lein, reflect the wilderness of Kerry's magnificent Mc Gillycuddy Reeks Mountain range in the scenic South West of Ireland. Enjoy a range of leisure activities on the grounds of one the finest luxury hotels Ireland has to offer.

This 5 star hotel accommodation in Ireland captures the imagination of visitors to Killarney whether for our Killarney Spa, or our Killarney hotels restaurants or for a conference in Kerry. Enjoy luxury 5 star hotel accommodation in Kerry Ireland let relaxation envelop you as you enjoy one of Ireland's finest views from your own private balcony overlooking Killarney Golf Fishing Club or the Lakes of Killarney.