IT Support Engineer

6 days ago

Dún Laoghaire, Dún Laoghaire-Rathdown, Ireland Munich Re Automation Solutions Full time
Munich Re Automation Solutions (MRAS) are looking to hire an IT Support Engineer to join their team in Dublin. Reporting to the IT manager, the IT Support Engineer will be involved in managing the demanding IT needs of a multinational technology SAAS company. The successful candidate will join the team that natures and cares for the network and cloud infrastructure as well as providing Cloud IT administration support for our engineering teams and worldwide offices. This role offers the right candidate an excellent opportunity to broaden their technical skills (both Cloud and On-Prem Infrastructure) and make an active contribution in a multinational company.

Core Responsibilities

- Provide the world-class support the company needs:
- Respond to complex helpdesk queries from strong technical engineers
- Ensure the most cost-effective and efficient use of IT Infrastructure while identifying and suggesting improvements for the organisation
- Liaise with hardware/software vendors
- Work closely with other IT staff and engineers
- Ensure all IT Infrastructure and policies complies with industry standards and ISO certification requirements
- Carry out routine security checks and undertake preventative measures to maintain operational security
- Analyse and resolve faults – from major system crashes to forgotten passwords
- Manage email, anti-spam and virus protection
- Set up user accounts, permissions and passwords
- Manage and monitor all user accounts and endpoint devices using various cloud-based tools
- Install, support and maintain new server hardware and server infrastructure
- Work with the Development team to maintain secure access to build environments

Skills required

- In-depth knowledge of Microsoft technologies including Active Directory, Windows OS, Exchange Server and SQL Server
- Sound technical knowledge of IT security, networking protocols (TCP/IP), software and hardware devices, firewall and VPN configuration, remote access, backups, content filtering, malware and virus protection
- Strong technical knowledge of Microsoft Cloud Technologies including Azure, Entra ID, Intune, Office 365, Defender, Sharepoint and Teams
- Strong analytical and problem-solving skills
- Ability to think and work independently with minimal supervision
- Excellent oral and written communication skills
- Ability to prioritise work correctly and assertively, manage a range of different concurrent issues and handle user enquiries efficiently
- Some experience of Linux systems, databases and firewalls would be a definite advantage
- Experience working within an Azure DevOps environment, including automation experience with configuration management tools would be a definite advantage, but not essential
- Experience working within and supporting a SAAS company would be a definite advantage, but not essential
- Willingness to learn recent technologies, adapt to change and share knowledge with others in your team

Education/Experience Required

- 3-6 years' experience although exceptional candidates with less experience will be considered
- Third-level degree or equivalent experience

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