▷ Only 24h Left: Customer Support Representative
4 weeks ago
Overview Circit is a fast-growing SaaS company on a mission to make business verifiable in real time. Our platform enables auditors and financial institutions to instantly verify assets and transactions, so they can deliver higher-quality audits, reduce risk, and build greater trust in every business relationship. We are used by Big Four firms and global banks, and we are scaling quickly. As part of our Support team, you will be right at the heart of that mission: helping customers succeed and shaping how we deliver support as we grow.
The Role We are looking for a Customer Support Agent who will be a trusted expert for our customers. You will guide them with empathy, resolve issues with determination, and make sure their voice is heard across Circit. AI can handle routine, straightforward queries. What we need, and what our customers value most, is the human part: someone who can solve complex problems, communicate clearly, build trust, and spot opportunities to improve how we work and what we build. This role is ideal if you are curious about technology, motivated to help people, and eager to build a meaningful career in SaaS.
What You Will Do Act as the trusted first point of contact across chat, email, and phone, taking ownership of queries through to resolution.
Troubleshoot and escalate issues where needed, ensuring follow-through until fully resolved.
Write clear, confident, and empathetic responses that make technical topics simple.
Learn the Circit platform in depth so you can guide customers with authority.
Share insights from customer conversations with our Product and Development teams to help shape what we build.
Create and improve our knowledge base content, workflows, and processes that make support better for everyone.
Use AI tools effectively to work faster and more efficiently, while focusing your energy on problems that require human judgment and empathy.
What We Are Looking For Excellent written communication skills. You can explain things clearly and with empathy.
A positive, resourceful attitude and genuine interest in talking to and helping people.
Curiosity about technology and eagerness to build a career in the software industry.
A problem-solving mindset. You enjoy digging into challenges and finding answers.
1-2 years experience in a customer-facing role is preferred.
Bonus: familiarity with tools such as Intercom or HubSpot, or experience creating help documentation.
How We Work (Our Values In Action) Experience: We make the journey wonderful. Every interaction should feel clear, helpful, and positive.
Collaboration: We collaborate as one. When a customer faces an issue, we work seamlessly with teammates across Support, Product, and Development to solve it.
Impact: We are passionate about impact. Every conversation is a chance to improve the customer’s day and influence the future of our product.
Trust: We are open, trustworthy, and down to earth. We value empathy, accountability, and strong communication in everything we do.
Benefits Why join us?
Competitive salary
Remote and flexible working
Friendly, collaborative team culture
Clear opportunities to learn and grow
Work that makes a real impact on customers and the future of Circit
Details Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: IT Services and IT Consulting
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