Service Advisor

Service Advisor Toyota Naas Location: Toyota Naas Job Type: Full-time Schedule: MondayFriday + 1 Saturday/month (9am1pm) Are you a skilled and customer-focused Service Advisor looking to take your career to the next level? Join ouraward-winning team, recently namedFranchised Aftersales Operation of the Yearby the Society of the Irish Motor Industry (SIMI), and start your journey towards a fantastic career. Toyota Naas is on the lookout for a passionate and experienced individual to join our dynamic Aftersales team. As the first point of contact for customers seeking motor servicing, youll play a vital role in delivering the high standard of service and care that defines the Toyota brand. Why Join Toyota Naas? At Toyota, everything starts with #1. Customer First, #2. Respect for People, and #3. Continuous Improvement. We believe in developing our people the "Toyota Way" through teamwork, learning, and Kaizen (continuous improvement). Were offering more than just a job were offering a long-term career path with Irelands most trusted automotive brand. What You'll Be Doing: Be the friendly and knowledgeable voice answering service enquiries and bookings. Handle all service and PDI (Pre-Delivery Inspection) bookings using Auto View. Liaise with parts, sales, and workshop teams to ensure smooth day-to-day operations. Check for outstanding recalls and update internal systems accordingly. Ensure service appointments are managed efficiently no overlaps, no delays. Support workshop flow by communicating job priorities and requirements. Consistently work towards meeting performance targets and customer satisfaction goals. What We're Looking For: 23 years experience in a Service Advisor role within a busy main dealership. A natural communicator with a customer-first mindset. Excellent organisational skills and the ability to multitask. Strong computer literacy and process orientation. Sales-driven, confident in upselling services or products. Familiar with warranty procedures and workshop systems. A team player who thrives in a fast-paced environment. Open to learning the Toyota Way, Kaizen, and Lean 6 Sigma methodologies. Employee Benefits: 60% Staff Discount Employee Rewards & Peer Recognition Schemes Employee Referral Scheme Bike to Work Scheme Free On-site Parking Career Development & Progression Opportunities ? Ready to Start Your Next Chapter? If you are enthusiastic, driven, and ready to be part of a company that values respect, excellence, and continuous improvement, we want to hear from you ?? Apply today and drive your career forward with Toyota Naas. Please note: We do not require the assistance of recruitment agencies at this time. Skills: Highly Motivated Friendly Hard Working Team Player