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Aftersales Manager
1 month ago
Joe Duffy Group is Ireland's leading motor retailer representing 16 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands.
In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.
Key Responsibilities:
1. Manage, mentor, train and lead the existing team of Aftersales.
2. Be responsible for the overall profitability of the Aftersales Department, ensuring department meets/exceeds agreed revenue performance targets.
3. Establish customers' needs for required Aftersales, communicating relevant promotions and offers to customers when appropriate.
4. Maintain standards in line with regulatory requirements.
5. Maintain safe working practices and abide by the working rules and standards of the Dealer.
6. Maintain product knowledge on the full franchise range.
7. Maintain relevant systems ensuring accuracy at all times.
Person Specification:
1. Previous motor retail parts management experience is essential.
2. Previous experience of CDK/Kerridge is a distinct advantage.
3. Impeccable standards of personal presentation and grooming.
4. Excellent communication skills.
5. Attention to detail and ability to follow established procedures.
6. Full, clean Irish or EU driving licence (no penalty points or endorsements).
Benefits:
1. Employment Assistance Program.
2. Industry-leading training and progression plans.
3. Bike to Work Scheme.
4. 22 days of Annual Leave.
5. Life cover.
6. Active Social Club.
7. PRSA.
If you feel you are the right fit for this role and wish to learn more, please apply using the link below for more information.
A full and clean Irish or EU driving licence and a full-time work VISA are absolutely essential requirements for this role.
Joe Duffy Group is an equal opportunities employer.
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