Solutions Architect
23 hours ago
Our client, a prominent innovator in customer experience (CX) solutions, is seeking a Solution Architect to drive their transformation from a transactional service provider to a strategic partner. This role is pivotal in shaping cutting-edge CX solutions, enabling operational excellence, and achieving both client and business goals.
Role Overview
The Solution Architect will lead the design and delivery of tailored CX solutions, working in close collaboration with clients and internal teams. This role combines strategic planning with hands-on execution, ensuring solutions align with both client objectives and organizational strategy.
Key Responsibilities
1. Solution Development: Design and implement innovative CX solutions that enhance revenue and align with client needs.
2. Strategic Consulting: Partner with business development teams to identify opportunities, provide expert consultation, and drive solution adoption.
3. Client Engagement: Conduct in-depth discovery sessions to understand client goals, operational challenges, and future aspirations.
4. Business Case Creation: Develop comprehensive business cases, resource plans, and solution designs that deliver measurable ROI.
5. Risk Management: Identify potential risks and dependencies, offering proactive solutions to mitigate challenges.
6. Collaboration: Work closely with internal and client stakeholders to ensure seamless solution delivery and sustained success.
7. Presentation and Communication: Deliver compelling presentations and proposals that articulate complex solutions in an accessible manner.
Qualifications and Experience
1. 7-10 years of experience in solution architecture or a related field.
2. Extensive knowledge of the CX industry, with a strong preference for BPO experience.
3. Expertise in AI, automation, and emerging technologies within the CX domain.
4. Proven consultative skills with a track record of co-creating impactful client solutions.
5. Strong ability to balance client needs with commercial objectives.
6. Analytical mindset with excellent problem-solving capabilities and a strategic approach to cost-effective solutions.
7. Exceptional interpersonal and communication skills, fostering collaboration and trust.
8. Experience in design thinking methodologies and presenting complex technical solutions to diverse audiences.
9. A deep understanding of customer needs and the ability to design solutions that marry technology with human-centric approaches.
10. Be a senior voice and thought leader in the generative AI space, advocating for its adoption and showcasing its service-level impact.
11. Emphasize people-based solutions that solve customer issues effectively, ensuring technology complements human interaction.
Work Environment
1. Hybrid Model: Flexible working arrangement including office-based work, remote work, and on-site client visits.
2. Location: Cork-based headquarters, with the majority of clients located in Dublin.
3. Travel: Occasional travel within Ireland to meet client needs.
Compensation
1. Competitive salary range: €100,000 - €110,000 +
2. Additional benefits package available.
#J-18808-Ljbffr
-
Mobile Solution Architect
1 week ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeMobile Solution Architect - 1 Year Contract I'm currently looking for an experienced Mobile Solution Architect to lead the modernization of enterprise mobile apps, improve user experiences, and integrate cutting-edge personalization technologies for my client. Location: Work from my client's Dublin office at least once per week. Key Responsibilities: -Design...
-
Ncino Solution Architect
7 days ago
Dublin, Ireland NTT Data Full timenCino Solution Architect Role Overview: As an nCino Solution Architect, you will play a key role in project delivery teams, responsible for developing, communicating, and maintaining the integrity of the overall functional and technical solution. Your primary focus will be on ensuring a "Right First-Time" approach to delivering client value and maintaining...
-
SAP Solutions Architect
1 week ago
Dublin, Ireland Avature Full timeWhen you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential. We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that...
-
Solution Architect
1 week ago
Dublin, Ireland Sitecore Full timeAbout Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. Ahighly decorated industry leader,Sitecore is the leading company bringing...
-
Enterprise / solutions Architect (retail)
1 week ago
Dublin, Ireland September Consulting Ltd Full timeEnterprise / Solutions Architect (Retail) Location: Dublin Type: Permanent Category: Technology Compensation: €120k + 10% Bonus + great perks and benefits. Onsite 3 days a week in Dublin. Experience Required: Potential for Enterprise Architecture role This Retail multiple is a great employer with fast growth and a lot of technology transformation...
-
Solution Architect
2 days ago
Dublin, Ireland The Recruitment Company Full time€80k base + 10% bonus + health + pensionHybrid/Remote working - Dublin office (need to be based in Ireland)Global Technology ConsultancyPosition Overview: As a Cisco Solutions Architect, you will play a key role in driving clients pre-sales initiatives while supporting the delivery of tailored network solutions. This customer-facing role requires an...
-
nCino Solution Architect
7 days ago
Dublin, Ireland NTT DATA, Inc. Full timeNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Role Overview: As an nCino Solution Architect, you will play a key role in project delivery teams, responsible for developing, communicating, and maintaining...
-
Solution Architect
7 days ago
Dublin, Ireland Oliver James Associates Ltd. Full timeSolution Architect 6-month contract Fully Remote- Must be based in Ireland- Occasional workshop may be required Rate - €500 To be successful in this contract you will have: - Proven experience in defining architecture and creating roadmaps for enterprise-level applications. - Experience in architecting enterprise applications using Azure Cloud. -...
-
Dynamics 365 Solution Architect
3 days ago
Dublin, Ireland Cpl Healthcare Full timeSummary Financial services client is at the start of a journey to introduce new applications to service its employees/members. This is part of a wider effort to improve and modernise user facing processes and internal ways of working. This role is a unique opportunity to be part of shaping the future as well as implementing Microsoft Dynamics 365...
-
Solutions Architect, Pre-Sales
6 days ago
Dublin, Ireland Presidio Full timeSEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace...
-
Solution Architect
7 days ago
Dublin, Ireland CPL Full timeSolutions Architect ( Payments ) - 12 month Day Rate contract -Excellent rate Payments Experience required The role - Under a hybrid working model, work as part of a highly skilled team of payment solution architects in a dynamic payments environment across all payment types for multiple jurisdictions using various technologies - Opportunity to take...
-
Solutions Architect
1 week ago
Dublin, Ireland Osborne Full timeSolutions Architect Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they...
-
Customer Solutions Architect, Dublin
1 week ago
Dublin, Ireland Tbwa ChiatDay Inc Full timeSince 2016, dbt Labs has been on a mission to help analysts create and disseminate organizational knowledge. dbt Labs pioneered the practice of analytics engineering, built the primary tool in the analytics engineering toolbox, and has been fortunate enough to see a fantastic community coalesce to help push the boundaries of the analytics engineering...
-
Senior Solutions Architect
3 days ago
Dublin, Ireland VE3 Full timeDublin 1, Ireland | Posted on 24/12/2024 VE3 is a technology and business consultancy focused on delivering end-to-end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an...
-
Solution Architect
1 week ago
Dublin, Ireland Real Time Recruitment Full timeSenior Solution Architect 12 Month Contract Dublin We are working with a large Financial Services client in Dublin that is looking to hire an experienced Solution Architect with a strong background in finance/ payments. Requirements: 5+ years as a Solution Architect, with a strong focus on payment systems Strong understanding of cross border and domestic...
-
Lead System Architect
3 days ago
Dublin, Ireland ZF Friedrichshafen AG Full timeAre you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary! Lead System Architect - Diagnostic Solutions Country/Region: IE Location: Dublin, IE, D02 AE12 Req ID 76237|Dublin, Ireland, Transics...
-
Solutions Architect
1 week ago
Dublin City Centre, Ireland FRS Recruitment Full timeWe are currently working with a government agency who are seeking an experienced solutions/enterprise architect to design, provide oversight and ultimatley deliver several key projects over the next 24 months. You will manage the relationship with internal stakeholders and external delivery teams so experience partnering with or working directly for...
-
Solutions Architect
1 week ago
Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timePower Platform/D365 Solutions Architect Dublin/Hybrid My market-leading client is looking for a high-performing Power Platform/D365 Solutions Architect to design, develop, and implement a host of innovative Power Platform/D365 solutions, leveraging their previous development experience and expertise in Azure DevOps. Heading up a delivery team, you will take...
-
Lead Developer/Solution Architect
1 week ago
Blackrock, Dublin, Ireland Zurich 56 Company Ltd Full timeLead Developer/Solution Architect - Microservices 119104 Background Established in 2013 and now based in Blackrock, the Dublin Technology Center delivers best in industry infrastructure and security services across the Zurich Insurance Group. We are committed to working with the best and brightest people from the broadest talent pool possible. Qualified...
-
Solution Architect
5 days ago
Dublin, Ireland NTT DATA, Inc. Full timeNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Summary: We are seeking a highly skilled Solution Architect who has worked in the Mobile Application domain. The ideal candidate will have extensive knowledge...