Technical Network Support Engineer

5 days ago

Dublin, Ireland Wtech Fire Group Full time

This role will comprise one of a Technical Network Support Engineer. The successful candidate will be responsible for providing technical support across the Wtech Fire Group, creating new user accounts, troubleshooting issues, and working with third-party suppliers.
Reporting to: Systems & Innovations Manager
Days: Monday - Friday
DUTIES & RESPONSIBILITIES Provide technical support to staff, both office-based and remote.
Set up new users' accounts and profiles and deal with password issues.
Talk staff through actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Support and contribute to IT plans and procedures.
Maintain procedural documentation and reports.
Support the Systems & Innovations Manager working with 3rd party providers.
Undertake other appropriate duties assigned by the Systems & Innovations Manager.
ESSENTIAL CRITERIA Strong IT support knowledge from a helpdesk perspective.
Strong working knowledge of Microsoft Office 365 administration.
Strong knowledge of Windows operating system.
Ability to troubleshoot problems under their own initiative.
Microsoft Office skills (Word, Excel and PowerPoint) & Financial Management Systems and Packages.
Excellent organisational skills and ability to work to tight deadlines.
Willingness to learn, progress and ability to assume responsibility.
Strong interpersonal and communication and reporting skills.
DESIRABLE CRITERIA 2+ years’ Experience in a similar role (Helpdesk experience).
Wtech Fire Group is an Equal Opportunities Employer. We value diversity, equity, and inclusion; we recognise the benefits it can bring to the workforce and our Client’s that we support.
Benefits Bike to work scheme
Company events
Company pension
On-site gym
On-site parking
We’re committed to creating a diverse and inclusive workplace.

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