Billing Assistant

As Billing Assistant, your role is to support the billing department in driving efficiency and maintaining high quality customer service levels across our customer base. Responsible for reviewing and preparing invoices, ensuring the accuracy and completeness of billing data, resolving billing issues and maintaining accurate records collaborating closely with the Frontline & Finance Teams.

You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role. This position requires a self-driven, high-energy, professional who’s passionate about disrupting an industry and wants to be rewarded for their performance and contributions.

We believe that with a growth mindset, tech-first innovation, and focused execution, anything is possible. We value others’ insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.

Key Responsibilities

- Submit reimbursement requests to insurers
- Process reimbursements for capacity partners, clients and brokers
- Work with clients to develop self-pay arrangements and payment plans
- Enter charges accurately and expeditiously to ensure proper records handling and fast payment responses
- Process and follow up on late or missed payments, consulting with the client as needed
- Post payments in a timely manner
- Initiate private pay collections after insurance cancellation, denial or other issue
- Research and resolve client billing problems or issues
- Assist patients and their families with applying for credit and other financial solutions
- Document payment records and issues as they occur
- Ensure compliance with accounting and financial regulations and policies
- Provide excellent customer service to clients and other stakeholders
- Other duties as assigned by your manager

Skills and Qualifications

Essential:

- Minimum of 1 year of experience in billing, accounting or a related field
- Strong understanding of accounting and financial principles and practices
- Experience with billing software such as Quickbooks, SAP or Xero
- Proven administrative experience and ability to multitask and prioritise workflows
- Strong customer service and communication skills
- Strong interpersonal, problem solving, analytical and numeracy skills
- Excellent time management and organisational skills
- Eagerness and willingness to learn
- Accuracy and attention to detail
- Self-starter and takes initiative
- Thrive in a fast-paced, high-growth, rapidly changing technical environment

Desirable:

- Experience with Salesforce or a similar CRM
- Associate or Bachelor's degree in accounting or a related field
- Background within an Insurance environment
- Enthusiastic about emerging technology and Insurtech

About Us

We’ve combined groundbreaking AI and industry expertise to create a service that goes beyond conventional insurance. This is holistic freight protection.

With trailblazing end-to-end InsurTech, our mission is simple: empower brokers to better serve the freight community, maximizing profits and minimizing losses for all.

At Loadsure, we celebrate the spirit of individuals and empower them to grow. Fostering a culture of personal freedom, mutual respect, and collaboration, we enable the professional success of each person, regardless of race, ethnicity, culture, nationality, religious belief, sexual orientation, gender identity and expression, age, marital status, or disability. Understanding, communication, respect among all people: This is how we’re nurturing a diverse and inclusive workplace in which everyone can thrive.

We Strive for continuous growth and excellence in everything we do.

We Unite through collaboration, leveraging our diverse strengths to achieve common goals.

We Pioneer innovative solutions, embracing new technologies and forward-thinking approaches.

We Deliver outstanding results, ensuring reliability and quality in every project.

Why work for Loadsure?

- Competitive salary
- Fantastic company stock options
- Remote working with great flexibility
- 25 annual leave days, in addition to our recognised national holidays
- Enhanced maternity/paternity/adoption/shared parental leave
- Birthday day off
- Subsidised gym/wellbeing membership
- Strong healthcare coverage for employees and their families
- A culture of work-life balance
- A community that gives back
- Engaging and collaborative work environment
- An exciting opportunity to work with a talented team that’s passionate about what they do and believes in their product and people
- Career development opportunities
- Online learning platform

loadsure.net

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