Implementation Specialist

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team

Implementation Specialist

Join us as an Implementation Specialist at Dedalus, one of the World's leading healthcare technology companies, in our Swiftqueue business in Dublin, Ireland to customize and install the Swiftqueue platform for our clients. You will do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you'll achieve

As an Implementation Specialist you will be part of our highly successful deployment team, demonstrating how the system works to clients and answer questions relating to implementation.

You will also be required to install Swiftqueue platform and ensure the clients are satisfied with the purchase.

Working with an extended highly skilled team, you will be making a profound impact throughout the healthcare sector.

You will:

- Meeting with clients following the sale of Swiftqueue platform to collect data and other information required to customize software systems
- Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of the customized Swiftqueue system
- Communicating with clients throughout the customization process to obtain feedback and approval
- Configuring the platform based on clients' individual needs and specifications
- Educating clients on how to use Swiftqueue and customized system features
- Creating a specialized document for each client, detailing all customizations made
- Investigating challenges that arise for the customer when using the system and communicating with the appropriate teams to resolve any issues that arise.

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here's what you'll need to succeed:

Essential Requirements

- Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field
- Jira and Zendesk experience (or similar)
- The ability to sue data management systems
- The ability to multitask effectively
- The ability to work independently and as part of a team
- Excellent organizational and time management skills
- Exceptional communication and customer service skills

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group's activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 14th September 2025

Our Diversity & Inclusion Commitment sets out Dedalus' approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software

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