(Urgent) ADSEO Quality Assurance

ADSEO Quality Assurance - Italian (9-Month Fixed-term Contract)
Overview
ADSEO Quality Assurance - Italian (9-Month Fixed-term Contract).

Responsibilities

Take ownership of the quality success of internal or external stakeholders, identify and clear blockers to high performance, and support the team in their drive for excellence.

Take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, contributing to the success and growth of the teams.

Work with cross-functional (XFN) teams to identify the needs of projects; be comfortable navigating ambiguous situations and set clear SMART goals for yourself and the teams.

Identify and suggest process improvements; help to develop a best-practice methodology for the QA role.

Deliver high performance standards across projects, independently or in collaboration with stakeholders, and develop a best-practice model for maintaining high performance.

Facilitate regular calibration meetings with stakeholders to maintain knowledge and quality standards; provide feedback on implementation and execution.

Work closely with the Policy POC to disseminate policy updates and knowledge to teams, and facilitate efficient and timely communication of policy questions among internal and external stakeholders.

Perform daily audits and provide analysis of errors and feedback to respective teams.

Compile and deliver regular performance data reports to SMEs and management as required.

Conduct regular RCA escalations through the relevant process.

Identify and assess areas for performance improvement across relevant markets; be solution-driven and proactive in delivering these solutions.

Participate in or lead policy briefings to ensure changes are consistent with local cultural, socio-economic, geographical and political conditions.

Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.

Be able and willing to support or backfill temporary gaps in market support.

Support the internal onboarding team to develop onboarding training SOPs and materials, as well as ongoing legacy planning.

Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.

Contribute to designing and implementing a training plan according to the timeline.

Note: This position involves exposure to sensitive content, including vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualifications

Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.

Demonstrate a broad understanding of business needs, strategic thinking skills and the ability to make good decisions in complex situations.

Familiar with the business logic of labeling and the upstream/downstream teams’ working modes.

Fluent in Italian (required for communication with Italian markets); fluent in English (working language).

Comfortable reporting to, or collaborating with, a broad range of cross-functional partners.

A fast learner capable of thriving in a fast-paced environment.

Preferred Qualifications

Bachelor’s degree and above or equivalent work experience in a short video product/user industry.

Experience in Content Moderation/Content Quality/Content Safety/Labeling is an advantage.

Familiarity with Microsoft Office Suite (PowerPoint, Excel, Word).

Familiarity with machine learning and content understanding.

Strong presentation and communication skills.

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. Our global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. We strive to do great things with great people, fostering curiosity, humility, and impact in a rapidly growing tech company. We value learning, teamwork, and a proactive mindset.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to reflect the communities we reach.

Trust & Safety
TikTok recognises that keeping our platform safe can be rewarding and emotionally demanding for some. We provide wellbeing programs and emphasize a person-centered, well-being focused approach across the employee journey.

Seniority level
Associate

Employment type
Full-time

Job function
Quality Assurance
Industries: Technology, Information and Internet

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