▷ Immediate Start Community Operations Analyst

12 hours ago

Dublin, Ireland Cpl Healthcare Full time

Role - Community Operations Analyst - Nordics

Location - Dublin

Contract type - Permanent

Work model - Onsite (Sandyford)

Working hours - Monday to Sunday - 37.5h per week (Day shift - 9am to 5.30pm OR Evening - 6pm to 2am)

Language - Danish, Norwegian, or Swedish

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Duties and Responsibilities

- Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

- Become and remain knowledgeable about client’s products and community standards.

- Make well-balanced decisions and personally driven to be an effective advocate for our community.

- Strong interpersonal skills, verbal and written communication skills and most importantly empathy.

- Display a strong bias to doing what’s right.

- Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content.

- Respond to user inquiries with high quality, speed, empathy and accuracy.

- Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.

- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

- Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.

- Review the reported content within agreed turnaround times and standards of quality.

- Identify inefficiencies in workflows and suggest solutions.

- Recognize trends and patterns and escalate issues outside the company policy to the global team.

Essential Competencies:

- Strong personal resilience with the ability to operate in a pressured and fast-paced environment.

- High adaptability and positive approach to challenges.

- Ability to make decisions.

- Ability to solve problems.

- Effective time management & prioritization skills.

- Ability to work as part of a team.

- Ability to consistently hit KPIs on time.

- Fluent in market language and English.

- Cultural understanding of the market.

- Experience in working in an office environment is preferable.

- Extremely reliable, consistent, and hard-working.

- Passion for ensuring a positive, safe user experience.

- Flexible in working in a fast-paced environment with different projects to work on.

- Ability to learn new information in a short period of time.

- Eligible to work in Ireland full time.

Benefits

- Free canteen onsite in client site during shift hours.

- Health Care.

- Extensive Training & Development.

- Free access to Covalen Group Scheme website.

- Free access to Covalen 24-hour Employee Assistance Programme (EAP).

- Free access to Covalen’s Wellness Programme.

- Covalen’s Tax Saver Scheme.

- Covalen’s Bike to Work Scheme.

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out to this mail ID: heidi.vastamaki@covalensolutions.com and your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

#J-18808-Ljbffr

  • ▷ Immediate Start: Collections Analyst

    3 days ago

    Dublin, Ireland Robert Walters Ireland Full time

    Our client is seeking a dedicated Collections Analyst to join their team in Dublin. This role offers an exciting opportunity to manage outstanding invoices and delinquent accounts, ensuring smooth financial operations. The successful candidate will be the critical point of contact for customer payment disputes, making recommendations for account adjustments...

  • ▷ (Immediate Start) Community Operations Analyst - Albanian New

    3 days ago

    Dublin, Ireland CPL Full time

    Content Moderator-Albanian Do you want to make a difference in our online community? My client needs multilingual professionals with strong interpersonal skills, verbal and written communication skills and most importantly empathy that can help resolve inquiries empathetically, accurately and on time. Main responsibilities: - Investigating and resolving...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Hebrew Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Thai Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Thai At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Italian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Italian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Community Operations Analyst

    5 hours ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Hebrew Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Hebrew At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Albanian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Albanian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Greek Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - Day - 9 till 5.30 or Eve - 6 pm till 2 am with shift premium Language - Greek At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - Indonesian Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - Indonesian * We can consider only applicants eligible to work full-time in Ireland. At Covalen, we're not just a business process outsourcing (BPO) service...

  • Community Operations Analyst

    2 days ago

    Dublin, Ireland Cpl Healthcare Full time

    Role - Community Operations Analyst - Serbian Location - Dublin, Ireland Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Serbian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Finnish Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Finnish At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Lithuanian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Lithuania At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Finnish Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford. Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Greek Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Greek At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - French Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - French At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Thai Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Thai At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Role - Community Operations Analyst - Nordics Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Monday to Sunday - 37.5h per week (Day shift - 9am to 5.30pm OR Evening - 6pm to 2am) Language - Danish, Norwegian, or Swedish At Covalen, we're not just a business process outsourcing (BPO) service provider –...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland CPL Full time

    Community Operations Analyst - German Location - Dublin Contract type - Permanent Work model - Onsite (Sandyford) Working hours - Day(9am -5.30pm) or Evening shift (6pm to 2am) Language - German At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for...

  • Yard Operations Supervisor

    1 day ago

    Dublin, Ireland Cpl Healthcare Full time

    We are currently seeking a Yard Operations Supervisor to join us in Dublin on a full-time, permanent basis. The successful candidate will be required to oversee the daily operations, ensuring efficient production, adherence to safety protocols, and proper management of waste materials. This role requires active on-site supervision, coordination of work...

  • Community Operations Analyst

    3 days ago

    Dublin, Ireland Cpl Healthcare Full time

    We are currently hiring for the Danish speaking market for Community Operations Analyst! Main responsibilities: - Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content - Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site - Becoming...