Network Development Engineer

3 weeks ago

Dublin, Ireland Amazon Full time

Overview

Network Development Engineer - Telecom, Amazon Connect. Job ID: 3086186 | Amazon Development Centre Ireland Limited. As part of the AWS Solutions organization, we provide business applications that leverage Amazon’s experience and expertise, used by millions of companies to manage day-to-day operations. We accelerate our customers’ businesses through intuitive and differentiated technology solutions that address enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy rather than build, we become their trusted partner by offering solutions that are effortless to adopt and easy to use.

Amazon Connect is a cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. It leverages AI and the AWS ecosystem to provide a scalable, easy-to-use, extensible customer experience platform. This role focuses on innovating telecom infrastructure foundational to modern cloud-based contact centers and delivering scalable, resilient systems with a strong customer focus.

Key job responsibilities

- Telecom Architecture – Conceptualize, design, build, deploy, and maintain Amazon Connect’s next-generation telecom infrastructure.
- Technical Expertise – Provide telecom subject-matter expertise to drive key business and engineering decisions.
- Leadership & Mentorship – Guide and mentor other engineers while collaborating with teams and partners to overcome challenges.
- Telecom Carrier Peering – Integrate new telephony providers to expand Amazon Connect’s telecom capabilities and enhance customer experience.
- Automation – Work with automation teams to define tools that enable scalability at higher volume.
- Documentation – Develop and review documentation related to telecom network implementation, deployments, recurring issues, standard operating procedures, and knowledge transfer materials.

BASIC QUALIFICATIONS

- 4+ years of major internet routing protocols experience.
- 4+ years of working in a Linux/Unix environment.
- Bachelor’s degree or 5+ years of relevant experience in a large-scale environment.
- 4+ years hands-on experience in telecom network design, focused on SIP protocol, VoIP technologies and telecom network operations.

PREFERRED QUALIFICATIONS

- 1+ years of automation scripting using Python, Bash, Shell and/or Perl.
- Hands-on experience (4+ years) with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.

Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a priority. Please consult our Privacy Notice for more information. We are committed to equal opportunity and do not discriminate on the basis of protected veteran status, disability, or other protected status. If you require a workplace accommodation during the application and hiring process, please visit our accommodations page for more information.

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