Retail Assistant Manager

1 day ago

Cork, Ireland Morgan McKinley Full time

Job Summary

The Retail Assistant Manager supports the Store Manager in overseeing all aspects of store operations to ensure a high standard of customer service, maximize profitability, and maintain efficient day-to-day operations. This role combines managerial responsibilities, customer service, and a hands-on approach to driving store performance. The ideal candidate is a motivated leader with excellent communication skills, a strong customer focus, and the ability to work in a fast-paced retail environment.

Key Responsibilities

1. Operational Management

- Assist the Store Manager in all aspects of store operations, including inventory control, loss prevention, and quality assurance.
- Ensure store cleanliness, safety, and compliance with company policies and procedures.
- Conduct daily store opening and closing activities, including cash handling, deposits, and securing the premises.
- Monitor sales goals, analyze performance, and assist with implementing strategies to achieve targets.

2. Sales and Customer Service

- Deliver excellent customer service and foster a customer-focused environment by addressing customer inquiries and resolving complaints.
- Support in driving sales through effective merchandising, upselling, and product knowledge.
- Lead by example in creating a positive and engaging experience for customers.
- Implement store promotions and provide accurate product information to customers.

3. Team Leadership

- Assist in recruiting, training, and developing store staff in alignment with company standards and goals.
- Supervise, motivate, and support staff to meet individual and team performance goals.
- Provide coaching and constructive feedback to ensure high levels of staff engagement and morale.
- Schedule staff to optimize coverage and balance workloads during peak hours and busy periods.

4. Inventory and Merchandising

- Maintain appropriate inventory levels by performing stock checks, organizing deliveries, and ensuring product availability.
- Assist in visual merchandising to enhance product appeal and meet store presentation standards.
- Oversee accurate inventory records and minimize losses through effective control measures.

5. Reporting and Analysis

- Monitor sales data, labor costs, and other key metrics; generate reports as needed for management.
- Support the Store Manager in analyzing sales performance and identifying opportunities for improvement.
- Actively contribute ideas and insights to drive store performance and enhance operational efficiencies.

Requirements

- Experience: Minimum of 2-3 years of experience in a retail environment, with at least 1 year in a supervisory or assistant management role.
- Education: High school diploma or equivalent (Bachelor's degree in business, retail management, or a related field preferred).
- Skills:

- Strong customer service and communication skills.

- Leadership skills with the ability to inspire and motivate a team.

- Proficiency in retail software, POS systems, and Microsoft Office Suite.

- Strong organizational, problem-solving, and multitasking abilities.

- Knowledge of retail operations, visual merchandising, and inventory management.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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