Technical Writer

Job Summary: North is a dynamic and innovative technology company dedicated to reshaping the landscape of financial risk and compliance management. We seekan ambitious Technical Writer who can lead the user content documentation strategy and implementation. At North, we are committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified people of all backgrounds, experiences and identities. We believe that different perspectives strengthen our team and help us grow together. Visa sponsorship may be available for the right candidate, in line with Irish employment permit regulation. Position Overview: As a Technical Writer your remit will be to deliver user and developer facing content to support the delivery of state-of-the-art software solutions. Working closely with development teams (Engineering & AI) and product leads, you will bridge the gap between the end-users and technology. How you'll contribute: Collaborate with subject matter experts, developers, and other stakeholders to gather information and understand complex technical concepts. Create clear, concise, and well-organized documentation, including user guides, manuals, API documentation, and release notes. Collaborate with design and product teams to provide input on user interface (UI) text, including labels, tooltips, and error messages, ensuring the in-product language is clear, helpful, and aligns with the overall user experience. Translate technical jargon into user-friendly language to ensure documentation is accessible to a diverse audience. Stay up-to-date with product updates and changes, collaborating with development teams to ensure accurate and timely documentation. Organize and maintain a documentation library, ensuring that information is easily accessible and searchable. Conduct reviews and updates of existing documentation to reflect changes in software or hardware configurations. Work closely with cross-functional teams to ensure documentation meets industry standards and regulatory requirements. Develop and maintain documentation templates, style guides, and best practices to ensure consistency across all materials. Provide input and feedback during product development to improve the user experience and ease of documentation. Continuously improve documentation processes and tools to enhance efficiency and effectiveness. Education and Experience (required): Bachelor's degree in English, Technical Communication, Computer Science, or a related field. Proven experience as a technical writer, preferably in a technology or software development environment. Knowledge, Skills & Abilities (required): Excellent writing and editing skills, with a keen eye for detail and clarity. Ability to quickly grasp complex technical concepts and communicate them in a user-friendly manner. Familiarity with documentation tools and version control systems. Strong organizational and project management skills to handle multiple tasks and deadlines. Collaborative mindset with the ability to work effectively with cross-functional teams. Proficiency in using documentation tools such as Markdown, Adobe FrameMaker, or others. Knowledge of industry-standard documentation practices and standards. Adaptability and a proactive approach to staying informed about evolving technologies and industry trends. If North and this role sound like a good fit for you, we encourage you to apply even if you dont meet all of the qualifications listed above.We are looking for individuals with the potential to learn and grow, and we strive to provide a supportive environment for developing your skills. Benefits We offer a competitive and inclusive benefits package designed to support your wellbeing and work-life balance. Our benefits include: Generous annual leave Hybrid working Family friendly policies Comprehensive healthcare plan and support Pension plan Opportunities for learning and career development A workplace culture that values diversity, equity and inclusion We understand everyone has commitments outside of work, and where possible we aim to help you balance your career and personal life. Additional Information: Direct Reports: None Travel Requirements: None License and Certification Requirements: None Working Conditions: Working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. North reserves the right to alter this description at any time. North practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, protected disability, marital status, familial status, veteran status, height, weight or citizenship. Please view our Pre-Hire Data Privacy Information by clicking the 'view profile' button at the top of the advert