Sales Coordinator

The Shelbourne is Dublins most prestigious and historic five star property. Located in the beautiful location of St. Stephen's Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital. JOB SUMMARY To provide administrative support to the Sales and Marketing Team. To be efficient and diplomatic in dealing with situations involving any aspect of Sales and Marketing and Public Relations, where the image or reputation of the hotel is represented. Your role as office administrator for Sales and Marketing will support the efficiency and effectiveness of the team and create a well organised office. When necessary, you will be required to assist with the reactive sales function of the hotel such as dealing with RFPs and closing sales. Candidate Profile Experience Previous Sales experience within a hotel preferred Skills and Knowledge Computer Literate : Word, Excel Familiarity and knowledge of all departments within the hotel, understanding operational challenges Understanding of group and catering forecasting Excellent verbal and written communication skills Effective time management skills Education or Certification Leaving cert Business Results Balanced Scorecard Results: Supports and conducts activities to drive financial results, guest satisfaction, human capital index and market share. Operations:Assists in the daily operational duties of the Sales department. Ensures compliance with Marriott Operating Standards to maintain brand integrity. Guest Satisfaction: Strives to meet or exceed customer expectations. Human Resources:Assists in maintaining the Marriott culture. Financial Management: Assists as needed in managing the Sales function operating budget and capital expenditure budget to achieve or exceed budget expectations. Technical Expertise(Learning and Applying Personal Expertise) The following are specific responsibilities and contributions critical to the successful performance of the position: Operations/Property Management 1. Administration: Initiate suitable filling system and maintenance. Distribute all documents for the department within the day. (departmental distribution tray) All incoming faxes to be distributed in a timely manner to appropriate team member. (ensure all pages are attached and stapled). Assist team with outgoing faxes. Pick up daily newspapers and review to spot any articles relating to the industry or Marriott before giving to ADOSM/DOS. Responsible for receiving, qualifying and distributing all office mail. Ensure all general hotel information is circulated to all team members via the circulation file. Maintain and update database of clients for all markets. Ensure the pigeon hole is checked three times per day. Keep par level of internal forms. Assist team with mail merge, mail outs and telesales. Maintain trace system for purchase orders and other documents. Memorandum production and distribution 2. Office management: Welcoming of departmental guest Ensure there is always telephone coverage in the department from 09.00am to 17.30pm. During your breaks another appointed team member must be responsible for coverage. Proper telephone messages will be taken. Ensure office cleanliness at all times. (including coffee station) Keep a par stock of office stationary and equipment ie. Printer and photocopy cartridges (Circulate stationary requisition on a weekly basis.) Keep data base of internal department birthdays and provide reminders to ADOS/DOSM. 3. Sales/Marketing and Revenue: Co-ordination of tour operator/FIT sales brochures Managing the Banqueting Occupancy Tool Assisting and maintaining all databases for mail shot purposes Manage websites for tour operators/.coms and Epic Full training and development for Epic Research and telesales Shop calls Guest Satisfaction Sets a positive example for guest relations. Human Resources Maintains superior relations with associates and responds to queries accurately and timely Financial Management Assists in the financial management of the Sales and Marketing function Understands the impact of the Sales operation on the overall hotel Other Performs other duties as assigned to meet business needs. Complies with all current Marriott standard and local operating policies and procedures The hotel business functions seven days a week, 24 hours a day. All associates must realise this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. A Manager may be required to work additional hours to meet the business needs. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Skills: Admin Work Organisation team player