Senior Technical Operations Engineer

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

Job Summary

NetApp is looking for a Senior TechOps Engineer to join our growing Instaclustr team in Europe.
NetApp’s Instaclustr offering provides open source as-a-service company, delivering reliability at scale.
We manage cutting edge open-source technologies (Cassandra, Kafka, PostgreSQL, Redis/Valkey, OpenSearch, Postgres, ClickHouse and Cadence) for our customers around the world.
Instaclustr makes it easy for our customers to run powerful open-source applications at the highest levels of scale. We have developed a platform that takes care of the whole lifecycle: provisioning infrastructure, installing applications, and, most importantly, keeping the applications running reliably in
production. Since being founded in 2013, Instaclustr has grown strongly, with over 300 customers worldwide, and over 23,000 nodes under management.
Our Technical Operations Engineers are the frontline team keeping our large fleet of cloud-hosted opensource clusters up and running. Your work will ensure the security, reliability and performance of worldclass systems and databases. You will collaborate with our customer’s technical teams, from globally recognised companies in the gaming, banking and logistics industry sectors, ranging from big multinationals to emerging start-ups.

The Role

If you have excellent operational knowledge in managing Apache Kafka clusters, look no further
As a Technical Operations Engineer (Kafka), you are in the frontline team keeping our large fleet of cloud-hosted Kafka clusters up and running. Every day, you will diagnose and solve interesting technical problems, providing Kafka as a Managed Service in a highly automated environment. Our service is relied on by some of the leading global names in Banking and Financial Services, Telecom, IoT and Tech companies that interact with millions of end users.

Skills & Experience

We're looking for smart engineers with exceptional communication skills, a positive attitude, and a passion for IT and learning new things. We expect you to be, or quickly become proficient in a range of the technologies we use.

- Successful candidates for this role will: EU Citizenship where the individual is held accountable only to EU laws, rules, and regulations (i.e. must not hold dual citizenship with a non-EU country) (essential)
- Have strong experience in Kafka (preferably issue investigation, upgrades/migration), and a desire to learn more and develop to a true expert level. Ideally should already have experience diagnosing various operational issues through the analysis of logs/metrics. (Essential).
- Have good experience working on one Public Cloud provider such as AWS, Azure or GCP.
- Good fundamental Computer science / software engineering skills and knowledge, particularly Operating System internals, memory management, and networking.
- Strong knowledge and experience with Linux and be comfortable working from the command line (essential)
- Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
- Preferably have past IT Customer service/support experience.
- Work as part of a team and use your initiative to get things done.
- Ability to follow required processes and procedures.
- Investigating/researching issues by reviewing the source code.
- Programming skills in Python or Java, and source code control using Git would be a plus. (good to have )

I'm interested. What else will I be doing?

- Provide expert operational support to our nodes running in the cloud (AWS, Azure and GCP), using technologies such as Linux (Debian), Docker, and languages including Java, Python and bash.
- Liaise with our customers’ engineers in resolving interesting issues related to Kafka usage and other supported technologies.
- Participate in on-call Level1 or Level 2 roster.
- Liaise with our customers’ engineers in resolving interesting issues related to Kafka.
- Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
- Develop and continually improve our suite of internal automation tools, applications,
and processes.

Compensation:
The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.