Lead System Engineer

About

Scorebuddy is a leading Quality Management SaaS platform for Contact Centres. We empower global customers to optimise operations, improve agent performance, and enhance customer experience through advanced technology and analytics.

We are seeking a pragmatic and technically accomplished Lead System Engineer to evolve our IT systems and infrastructure. This role is ideal for an experienced systems professional ready to lead technical initiatives, drive operational excellence, and opportunity to grow as team lead.

This role is hands-on and operationally focused, with leadership and mentoring responsibilities. It does not carry the full strategic or executive remit of people manager but is pivotal in ensuring the reliability, security, and performance of Scorebuddy's systems and infrastructure.

Key Responsibilities

- Systems & Infrastructure Management: Deploy, configure, and maintain IT systems in Linux (Debian preferred) and Windows environments, including Kubernetes (K8s) clusters
- Manage and optimise cloud infrastructure, with a focus on AWS (Azure knowledge advantageous)
- Oversee database systems: MySQL/MariaDB, PostgreSQL, and MongoDB (NoSQL)

Security & Monitoring

- Implement and enforce cybersecurity measures, including disaster recovery planning and incident response
- Monitor system performance and reliability using ELK (Elasticsearch, Logstash, Kibana) and TIGK (Telegraf, InfluxDB, Grafana, Kapacitor) stacks
- Ensure compliance with relevant standards (e.g., ISO-27001, SOC-2) and maintain audit readiness

Automation & DevOps

- Develop and maintain automation scripts and workflows using Terraform and Ansible
- Implement and manage CI/CD pipelines with tools such as Jenkins and GitHub Actions
- Foster a DevOps culture, promoting best practices for automation and deployment

Team Leadership & Collaboration

- Mentor junior and mid-level system administrators, supporting their professional development
- Collaborate with development, product, and IT teams to deliver infrastructure projects and innovative solutions
- Maintain comprehensive system documentation and participate in a 24/7 on-call rotation for critical incidents

What are we looking for

Required

- 5+ years in system administration or IT operations, with strong Linux (Debian preferred) expertise
- BSc/MSc in Computer Science, IT Management, or related technical discipline, or equivalent experience
- Proficiency in cloud services, particularly AWS; Azure or Google Cloud knowledge is a plus
- Experience managing SQL (MySQL/MariaDB, PostgreSQL) and NoSQL (MongoDB) databases
- Advanced scripting skills: Bash (essential), Python and PowerShell (advantageous)
- Expertise in Terraform and Ansible for automation
- Familiarity with CI/CD tools (Jenkins, GitHub Actions) and DevOps practices
- Strong troubleshooting skills and networking knowledge
- Experience with Git and distributed team workflows
- Excellent communication and time management skills

Nice to have

- Experience with Kubernetes and Windows environments
- Knowledge of ELK and TIGK stack monitoring tools
- Familiarity with Agile methodologies (Scrum/Kanban)
- Programming experience in PHP, Go, or Python

What we offer

- 25 paid holidays annually
- Competitive salary and performance-based compensation plan
- Hybrid working model
- Gym Membership (taxable benefit)
- Access to Webdoctor, an online GP service (post-probation)
- Taxsaver.ie and Cycle to Work Scheme
- Referral Bonus: €1,000 for referring a successful candidate (paid after 6-month probation)
- Enhanced maternity and paternity leave and sick pay
- Access to Irish Life PRSA with salary sacrifice options

Location

The Masonry, 151 Thomas Street, Dublin 8

We support hybrid working, with a minimum of two days per week in the office.

Recruitment Agency assistance not required

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