Systems Development Engineering Manager, Enterprise Engineering

2 weeks ago

Dublin, Ireland Amazon Full time

Revolutionize Communication at Amazon: Systems Development Engineering Manager

Are you passionate about building and operating large-scale communication systems? Do you thrive on ensuring mission-critical services deliver exceptional performance? Amazon's Information Technology organization is seeking a Systems Development Engineering Manager to lead our Telephony services team within Amazon's Enterprise Engineering group.

Key job responsibilities
Your Mission, Should You Choose to Accept It:

- Lead a team of elite Engineers in building, operating, and optimizing global communication platforms
- Architect and maintain robust, scalable telephony and video conferencing infrastructure
- Drive operational excellence through monitoring, automation, and continuous service improvement
- Oversee system reliability, capacity planning, and infrastructure lifecycle management
- Champion incident management and resolution processes across multiple technology stacks

A day in the life
Imagine starting your day reviewing low-level designs for an amazing new collaboration service with your team, then leading an incident post-mortem to strengthen our service reliability. By afternoon, you're collaborating with global stakeholders to optimize our communication infrastructure, and ending your day knowing you've enhanced how Amazonians connect and communicate.

About the team
In Enterprise Engineering, we're not just building tools – we're crafting the backbone of Amazon's global productivity. Your work will directly impact hundreds of thousands of Amazonians across six continents, enabling them to collaborate seamlessly and achieve extraordinary results.- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years in systems or software engineering
- 3+ years managing technical teams
- Experience with large-scale distributed systems
- Strong background in network engineering and infrastructure operations- Master's degree in related technical field
- AWS certifications and cloud infrastructure expertise
- Experience with VoIP, SIP, and unified communications platforms
- Track record of implementing ITIL practices and operational frameworks
- Experience with automation tools and infrastructure as code (IaC)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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