Grocery Technical and Compliance Manager

Job Description A senior member of the Dunnes Stores Food Safety Technical Team, the Non-Food Technical Manager plays an integral role in the safe & legal application of baby and non-food product development, product upgrade, product launch and product maintenance, ensuring all Dunnes Stores and Dunnes Stores associated product specification requirements are met, working with the relevant Technical, NPD and Buying Teams as well as Suppliers and Customers. Inherent in this process is ensuring suppliers & their sites are aware of their legal and safety obligations and application of Dunnes Stores policies through supplier audits, specification checks and complaints analysis in compliance with EU legislation, DS Supplier Manufacturing Standard & associated policies. Key to this role is the development of the non-food technical compliance strategy for the business including: 1. Brand Compliance - Non-Food Technical Manager for the Non-Food Categories to include Household, Beauty, Toiletries, Baby (non food) & Pet Food Ownership of the Brand Compliance System for the non-food category Manage existing product specification migration to the Dunnes Stores Brand Compliance system (DSBC) - approval and activation Manage the non-food new supplier on boarding process New product specification upload to DSBC Review and approval of specifications on DSBC and packaging on ZiFlow Work with Category Development Manager (CDM) & buying on DSBC Projects modules, Audit/Visit modules and new DSBC applications. Monitor timely scheduling of TM's specification checks 2. Brand Compliance - Baby Food Ownership of the Brand Compliance System for the high risk baby food category Manage the new supplier on boarding process Ensure suppliers meet food safety legislation pertaining to the preparation, formulation, packing and claims for baby food. New product specification upload to DSBC Review and approval of specifications on DSBC and packaging on ZiFlow Work with Category Development Manager (CDM) & buying on DSBC Projects modules, Audit/Visit modules and new DSBC applications. Monitor timely scheduling of TM's specification checks 3. Senior Internal Auditor The Technical Manager will manage the supplier auditing function for the non-food categories including supplier approval audits, announced audits, unannounced audits and attend NPD/Buying visits as required. Carry out a gap analysis of the Dunnes Stores Supplier Manufacturing Standard to include non-food section and clauses Devise supplier auditing plan based on new supplier approval, complaint trends, new product and/or process introduction Carry out supplier audits in accordance with the Dunnes Stores Supplier Manufacturing Standard & associated legislative directives and accreditations. Accompany other TM's on supplier audit as lead or observing auditor (may be food or non-food). 4. Day to Day Operations of the Technical Department Reporting to the Head of Technical (Grocery) you will be responsible for engaging with customers to ensure satisfactory and timely resolution of queries. Act as the interface between customers, stores and suppliers. Liaise with Stores customer service departments to corroborate queries and ensure accurate reporting. Work with suppliers to ascertain root cause and acceptable outcomes Monitor timely response and close out of queries Report, trend and analyse customer feedback on a weekly basis to wider Dunnes Stores team Prepare reports and in-depth analysis of product categories for category buyers. Qualifications Food or pharma science qualification or equivalent manufacturing experience At least 3 years' experience working in a fast paced customer service environment acting as the interface between customer and client Key Skills Excellent attention to detail Strong analytical thinking & methodical approach Strong trouble shooting and issue resolution skills Excellent customer service skills including follow up, verbal and written communication Ability to work independently, under pressure and to tight deadlines Proficient in Word, Excel and PowerPoint Benefits: Competitive salary Comprehensive benefits package including our employee discount Opportunities for professional development and career progression A dynamic and collaborative work environment focused on innovation and growth If this sounds like the perfect job for you, please apply now and see what difference you could make Dunnes Stores is an equal opportunity employer