Remote Systems Administrator

3 weeks ago


Dublin, Dublin City, Ireland UnitedHealth Group Full time
Job Description:

We are a global organisation that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

About the Role:

We are a Fortune 5 business, one of the world's leading healthcare companies.

This position is responsible for providing remote systems support and maintenance for mission-critical Enterprise Imaging and Workflow systems.

Travel requirement: Occasional travel to customer sites to participate in system upgrades and provide on-site support.

Primary Roles & Responsibilities:

  • Provide support to customers across EMEA for Enterprise Imaging Solutions.
  • Troubleshoot, document and resolve customer requests through standard processes and procedures.
  • Prioritise cases and ensure critical or escalated cases are transferred to the appropriate team member for immediate attention.
  • Ensure issues are resolved within agreed SLAs on a day-to-day basis.
  • Troubleshoot complex issues within the Enterprise Imaging suite of products.
  • Own and drive resolution of issues using appropriate channels.
  • Perform scheduled preventative maintenance and systems administration functions.
  • Create a world-class customer experience by providing prompt, courteous and empathetic support.
  • Ability to thrive in a fast-paced and highly collaborative remote team-based work environment.
  • Ability to develop and maintain in-depth product knowledge and a commitment to continuous learning and personal development.

Required Qualifications:

  • Bachelor's degree, technical diploma or equivalent combination of education, training and work experience.
  • Strong experience in software technical support environments.
  • Experience with Windows desktop and server operating systems.
  • Good understanding of TCP/IP and troubleshooting network connectivity issues.
  • Experience working with Command-Line Interfaces.

Preferred Qualifications:

  • Previous experience working with databases, DICOM, HL7 and clinical workflows.
  • Prior experience with PACS or Hospital IT departments.
  • ITIL Foundation certification.

UnitedHealth Group is an Equal Employment Opportunity employer. We believe everyone deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes.



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