Operations Manager

This vacancy is a full-time 39 hours per week position, reporting directly to the Chief Executive Officer and offers a great opportunity for a rewarding career in the leisure industry. DUTY OPERATIONS MANAGER Reporting to: Chief Executive Hours of work: Full-time, 39 hours per week, including shift work on rotation Vacancy Description: This vacancy is for an experienced Manager to join our current Duty Management Team This is a hands-on front-line position, responsible for ensuring the smooth running of all day to day operations while on duty - gym, studio, pool complex, indoor and outdoor sports facilities, Reception, cleaning, maintenance and site security This role also includes direct responsibility for managing business operations, administration and a team of full and part-time staff in a department which will be assigned during recruitment Core Responsibilities: 1. Front-line/Facility management Oversee the smooth running of all departments while on duty by ensuring that all areas and departments are operated and maintained to the highest standards and proactively resolving any operational issues as they arise Liaise with sub-contractors, engineers and technicians to ensure full service is maintained in all departments Ensure all daily opening and closing procedures are completed and the necessary documentation has been completed and filed Provide leadership and direction to staff across all departments and support training and onboarding of new staff as required Ensure optimal roster coverage is in place across all departments Administer and continuously improve operating procedures (SOPs/NOPs), emergency action plans (EAPs) and any other relevant procedures and documentation Ensure health and safety guidelines are adhered to at all times, conduct and review risk assessments and support implementation of all relevant health and safety procedures Uphold excellent customer service standards, leading by example and actively addressing issues, complaints, and enquiries Ensure all grounds are secure and that access to all facilities is strictly controlled at all times 2. Department management Manage rosters for your team of full and part-time staff members, ensuring adequate cover and operational efficiency is provided at all times Handle all enquiries and ensure all bookings, events and activities within your department are accurately recorded, input and communicated to the accounts and management teams Maintain and grow existing programmes and bookings while driving the development of innovative new services Maintain budgetary control and adherence, achieve income targets and manage expenditure Provide cover and assistance with the above responsibilities for Duty Managers of other departments when necessary Pre-Requisites Qualifications: Hons. Business Degree, Batchelor of Business Level 7 or similar Experience: Minimum three years business management with team and roster management experience Key Competencies:Team leadership, adaptability, integrity, strong IT and written and oral communication skills Staff Benefits:Competitive hourly rate DOE; Payment during break periods; Permanent contracts; Free use of gym and swim facilities; Staff training and development; Employee Assistance Programme; Uniform; Staff discounts; To apply:Interested applicants should send a copy of their most up to date Curriculum Vitae along with a cover letter to The Watershed is an equal opportunity employer and employment decisions are made without regard to ethnicity, race, religion, disability, gender, sexual orientation, family status or any other status protected by law. Skills: Operational Management People Management KPI management Maintenance Management Benefits: Staff Discounts Parking Uniform Swimming Pool Gym Training Employee Assistance Programme