Contract Support Planner

21 hours ago

Dublin, Ireland MITIE Facilities Management Full time

Contract Support Planner Service Desk Team | Contract type Permanent About Mitie: Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy. We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development over 1,000 employees. Mitie have been awarded the IBEC KeepWell Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. Role Overview: Mitie provides a comprehensive Service Desk for our clients which includes Helpdesk, Supply Chain, Scheduling and Analytics functions. Through these teams, service is provided to a wide range of client organisations with differing requirements across different operating systems. The Scheduler will manage the overall activity of the national Mobile Team. Using the latest scheduling software and processes, the Scheduler will ensure all preventative maintenance and logged reactive task work is assigned, carried out and closed by the correct engineering resource to achieve first time fix with the aim of ensuring the job is attended within the specified SLAs in line with business procedures. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed. Role Responsibilities: Schedule works to all resources appropriately, paying attention to location, expertise and response targets through daily work schedules Accurately record all job related information on the appropriate IT systems. Chase all jobs from generating through task lifecycle to complete Ensure all jobs are completed within the required response times and costs. Escalate issues with specific jobs, clients or engineers promptly. Certification filed electronically in CMMS and SharePoint Manage and communicate access requests Track and process approved quoted works Effective chase of technicians and contractors for progress information Deal with communications in a professional and prompt manner. Log and follow through to close IT tickets for systems issues as necessary Identify opportunities to improve performance and work with the operations teams to implement change. Any other associated tasks that may be required from time to time and ad-hoc tasks as requested About you: You will be a team player who enjoys collaborating with people, resolving problems with resilience and a can-do attitude who can demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. You will have the ability to interact and communicate as appropriate with your audience, which will encompass colleagues, engineers, contract and performance managers and third-party suppliers. You will show a creative approach to analysing and solving problems using technology and reported information with a keen focus on adhering to process and compliance requirements. Skills Excellent PC knowledge MS Office Suite required Familiarity with CAFM systems and scheduling tools desirable Strong accuracy and attention to detail skills Logical thinking Strong organisation and administration skills Experience in a technical FM business including PPM operations, compliance and H&S Management a distinct advantage Attributes Enthusiastic with positive can do approach. Reliable, Flexible & Fun Customer & People-focused Calm nature even temperament This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holders role and/or the needs of the business. Mitie promotes equality of opportunity in the workplace in compliance with employment legislation. Diversity, equity, and inclusion informs the basis of all employment policies and practices. Skills: Helpdesk Customer Service Planner

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