Field Deployment Specialist 3/8/2025 A

3 weeks ago

Dublin, Dublin City, Ireland iXsystems, Inc. Full time

Looking to join a company with an amazing culture, a higher purpose, that puts people before profit? Founded in Silicon Valley in 2002, iXsystems is a profitable, growing, self-funded global company that is changing the data storage industry with TrueNAS, the world's most popular Open Source storage software.

We make work fun with things like company team-building events, complimentary food and drinks in the lounge, and a flexible atmosphere that allows creativity to thrive. We are big on promoting from within and opportunities to move up in the company are everywhere for high-performers that want to take their careers to the next level.

The iXsystems Support Team is committed to ensuring our customers are thrilled with their experience using iXsystems storage platforms and servers by providing highly informed customer service and support. Our Deployment Specialists are highly-trained enterprise storage experts who leverage critical infrastructure experience and knowledge to seamlessly integrate TrueNAS into a customer environment–providing our clients with an unparalleled, industry-leading, white-glove deployment experience. This is a remote position in Dublin, Ireland.

Base Pay Range

The base pay range of this position is $70,000 to $80,000 USD annually. Additional compensation through the Incentive Bonus Program is available for this position.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment.

iXsystems offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.

1. Travel to client sites (up to 50% of the time) to interface with clients and other field engineers or support personnel to provision, integrate, and support TrueNAS systems into technologically diverse enterprise hardware and software environments.
2. When not on-site, work remotely with clients and field engineers to provision, integrate, and support TrueNAS systems into diverse enterprise environments (networking, server infrastructure, storage systems).
3. Educate clients on all aspects of their TrueNAS Enterprise and TrueNAS Scale systems, ensuring they develop fluency, confidence, and a strong understanding of open-source technologies.
4. Thoroughly document all client interactions, deployments, and troubleshooting efforts, providing clear and actionable reports to inform future support needs and uncover potential opportunities for clients.
5. Collaborate with interdepartmental teams to ensure successful deployments and support of strategic client projects.
6. Identify, troubleshoot, and resolve DOA (Dead on Arrival) components, initiate replacement orders, and follow through with clients to ensure timely resolution.
7. Manage and act upon all assigned client and internal cases according to company standard operating procedures (SOPs).
8. Travel domestically and internationally up to 50%, with reasonable access to a major airport (within a 30-minutes).

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXSystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person's potential impact in the role and value their unique path to this point in their career.

Education:

1. Associate's Degree or higher in Computer Science, Information Technology, Information Systems, or a related field, or equivalent professional experience.

Experience:

1. 3+ years of experience supporting enterprise technology infrastructure, specifically in storage, networking, or server environments.
2. 2+ years of demonstrated success in a system administration or enterprise support role, with direct experience in client-facing troubleshooting and solution delivery across heterogeneous environments (e.g., Windows, Linux, macOS).
3. Experience in provisioning, deploying, and supporting enterprise technologies such as TCP/IP networking, virtualization (e.g., ESXi, VCenter, Hyper-V), Active Directory, LDAP, SNMP, certificates, data backup, and recovery.
4. Experience supporting and troubleshooting open-source technologies like gluster, ceph, Kubernetes, and containerized environments is highly preferred.

Certifications:

1. Industry-relevant certifications (VMware, Cisco, Microsoft, CompTIA, LPI, etc.) are a plus. Certifications such as VMware VCP, Cisco CCNA, or similar would be advantageous, but are not required. We also support professional development and certification opportunities for our employees.

Communication

1. Strong verbal and written communication skills (English required). Ability to communicate technical concepts clearly and confidently with clients and internal teams.

Technical Proficiency

1. Proven experience provisioning and troubleshooting enterprise TCP/IP networking, including a deep understanding of protocols such as DNS, DHCP, and routing. Familiarity with both IPv4 and IPv6 networks is essential.

Client-Facing Support

1. Demonstrated ability to provide professional, courteous, and effective remote and on-site support to a diverse range of clients, including troubleshooting, installation, and configuration.

Travel

1. Ability to travel internationally for multiple days at a time.

Equal Employment Opportunity:

iXsystems, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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