Customer Service Representative

4 weeks ago

Dublin, Dublin City, Ireland FRS Recruitment Full time
The Role

My client, a leading international rental company is seeking an experienced Customer Service Representative to join their team in Tallaght. This is a full-time, permanent, office based position.

As the Customer Service Representative, you will be responsible for delivering exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and ensuring a positive experience for every customer.

Tasks & Duties

- Deliver outstanding customer service by proactively identifying and prioritising customer needs.

- Offer informed and tailored recommendations, including optional products and services, based on customer requirements.

- Address customer inquiries and concerns with professionalism, confidence, and a positive attitude.

- Handle all telephone and email communications in a courteous, helpful, and efficient manner.

- Finalise rental agreements for returning customers, ensuring a smooth and seamless process.

- Maintain up-to-date knowledge of products, services, and promotions.

- Comply with all company policies, procedures, and health and safety regulations; take responsibility for your own safety and that of your colleagues.

- Perform additional tasks and duties as assigned to support business operations.

Experience, Knowledge & Qualifications

- Proven ability to meet targets, adapt in a fast-paced environment, and demonstrate strong attention to detail.

- Collaborative, with excellent interpersonal skills, fluent in both written and verbal English; a second language is an advantage.

- Background in customer service and a natural ability to sell, supported by an engaging personality and professional presentation.

- Competent in Microsoft Excel and Word; automotive fleet or technical experience is an added advantage.

- Holds a full, clean Category B driver's license for a minimum of two years – essential.

- Available to work a 40-hour week, including Saturdays.

For further information please contact Sabrina on 086 127 5159

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