Help Desk Administration

1 week ago

Dublin Pike, Ireland Sodexo Full time

Job Overview
Helpdesk Administrator – Location: Dublin 7

Salary: €36,000

Contract Type: Permanent, Full-time

What You’ll Do

Act as the first point of contact for facilities helpdesk queries.

Log, update, and close requests on the CMMS helpdesk system.

Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.

Manage work orders in line with contractual KPIs and SLAs.

Analyse reports and ensure requests are progressed on time.

Support monthly reporting, invoicing, payroll, and accounts administration.

Raise purchase orders and process supplier queries.

Assist with audits, meetings, and contract administration.

Provide general office and admin support as required.

What We’re Looking For

Strong administration and customer service experience.

Proficient in Microsoft Office (Excel – advanced, Word, Outlook).

Previous experience in a similar helpdesk or office administration role.

Excellent communication skills and strong attention to detail.

Ability to prioritise, make decisions, and work well under pressure.

Confident in bookkeeping, accounts processing, and reporting.

A self-motivated, enthusiastic, and professional approach.

Why Join Us

Be part of a supportive and collaborative administration team.

Varied role with opportunities to learn and develop new skills.

A chance to play an important role in delivering high-quality facilities management services.

Attached documents

HR-5933_Benefits ROI 25 Brochure V9.pdf

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Facilities Services

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