IT Technician

IT Technician – Manufacturing Site

Summary

An experienced IT Technician is sought to provide comprehensive technical support for a manufacturing site in Sligo and additional European locations. The successful candidate will ensure the smooth operation of all local and remote IT systems, hardware, software, and infrastructure. This role requires a hands-on, customer-focused professional who can translate technical issues into clear, practical solutions for non-technical users while collaborating closely with the wider IT team.

Responsibilities

· Provide on-site and remote IT support for manufacturing and administrative systems, hardware, software, and mobile devices.

· Work with the Service Desk to build, configure, and deploy new PCs, install software, and perform user setups.

· Support and maintain all AV and conference room systems.

· Troubleshoot and resolve complex issues involving Windows configuration, networking, printing, and standard desktop tools.

· Manage local ITSM tickets, ensuring timely updates, escalation, and SLA compliance.

· Deliver white-glove support to senior management and high-profile users.

· Assist with local infrastructure operations including servers, routers, WAN circuits, and switches.

· Manage IT assets and ensure compliant disposal of obsolete equipment.

· Lead or contribute to local IT projects and process improvements.

· Provide proactive customer service and maintain communication until full resolution.

Requirements

· Undergraduate degree in IT or a related field, or equivalent professional experience.

· Minimum 3 years’ experience in desktop and helpdesk support, including networks and virtual environments.

· Proficiency with Microsoft Office 365 suite, Windows 10/11, Active Directory, EndPoint Manager, and antivirus tools.

· Strong technical skills in PC builds, deployments, and mobile device configuration.

· Working knowledge of LAN/WAN/VPN infrastructure.

· Experience with IT ticketing systems such as ServiceNow.

· Excellent communication and customer service skills with the ability to support non-technical users.

· Strong multitasking and organisational skills; capable of working independently and on-call when required.

· Commitment to continuous improvement, teamwork, and service excellence

For more information, please contact [email protected]

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