Sr. Sales Compensation Analyst

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a Sales Compensation Analyst to help support sales administrators across different regions. As part of a high performing team, you will drive the day-to-day sales compensation process ranging from, but not limited to owning support of your assigned region by addressing all sales inquiries, performing audits of crediting and commission calculations, and creating ad hoc reporting requests from sales. You will assist in the set-up of new participants and review the accuracy and completeness of this process. This role will work cross-functionally, and will collaborate with Sales Ops, Sales Finance, HR, Legal, Accounting and Revenue Operations.

The ideal candidate is self-sufficient, and a team player that constantly strives to scale and improve processes, has an eye for details with accuracy, and has strong interpersonal and communication skills. An out of the box thinker, you will be rolling‑up your sleeves and willing to take on any challenges.

This position is an individual contributor role reporting to Manager, Sales Compensation.

Responsibility

- Manage the end‑to‑end process of Sales Compensation Administration. This includes monthly review of set‑up of sales participants, performs audits of crediting and commissions, and manages the Service Now case queues.

- Partner with the Sales Plan Design team to prep launch of Sales Plans and T’s and C’s.

- Coordinate with Systems to manage manual processes, corrections and exceptions on a monthly/quarterly basis.

- Apply knowledge of policies to help execute change requests and exceptions. Continuously provides inputs where needed and identifies gaps within process and policies.

- Understand data mining, systems and order processes to be able to create data models that help produce analysis and identify trends/gaps.

- Train the Sales Organization on Xactly, Sales Plans and new Sales Compensation programs.

- Maintain monthly reporting and ad‑hoc analysis.

- Support projects that assist sales enablement, Sox compliance and systems integration.

- Build trust and relationship with the cross‑functional team.

- Manage monthly set‑up process in Xactly Incent. This includes setting up of Users, People, Position, Hierarchy, Named Relationships, Quota and Guarantees.

- Partner with the Administration team to help troubleshoot set‑up issues.

- Collaborate with the Systems team in looking for ways to automate the set‑up process by integrating to WD.

- Manage and maintain business processes and internal controls to ensure SOx compliance.

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position’s job designation depending on business needs and as permitted by local law.

What you bring

Basic

- BA/BS in Finance, Business or related field.

- 2+ years of experience in sales compensation and has sound knowledge of incentive systems.

Preferred

- Experience in sales compensation in a professional, fast‑paced environment (tech).

- Posesses strong business acumen and analytical skills.

- Proven track record of gained efficiencies.

- Has Xactly experience preferred or other sales performance management software.

- Proficiency in Excel and GSheets.

- Excellent organization, documentation, communication, and presentation skills.

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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