Urgent Director of Architecture New

3 weeks ago

Galway, Galway, Ireland CPL Full time
Director – Architecture, Enterprise Contact Center - Permanent Position

Location: Galway (1 week a month in the office, the rest remote)

We're working with a leading global financial services organization that's undergoing a major cloud and digital transformation — particularly across its customer-facing platforms. As part of this shift, their Enterprise Contact Center (ECC) group is reimagining how customers and associates interact through modern architecture, cloud solutions, and AI-powered tools.

They're looking for a Director of Architecture to lead the design of capabilities, frameworks, and standards across the contact center platform — including associate desktop experience, automation, and customer journey solutions.

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What You'll Be Doing

- Defining and evolving architectural patterns, technical capabilities, and solutions for contact center technologies and associate-facing tools.
- Collaborating with product leaders, engineering teams, and stakeholders to develop strategic roadmaps and ensure scalable, high-performing solutions.
- Enabling and supporting teams in the delivery of cloud-native platforms and services.
- Playing a key role in modernizing legacy systems and accelerating digital capabilities through public cloud (AWS/Azure), AI, and automation.
- Ensuring solutions meet high standards for performance, scale, and user experience

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What They're Looking For

- 10+ years in architecture or senior engineering roles, with 5+ years as a solutions architect.
- Deep experience in large-scale Contact Center environments — including IVR, CCaaS, agent desktops, AI-driven self-service, agent assist, workflow automation, workforce management, recording/screen capture, or contact center analytics.
- Hands-on expertise in cloud-native enterprise architecture, especially across AWS and Azure platforms.
- Strong stakeholder management and communication skills — comfortable working across technical and business leadership levels.
- Strategic thinker with a passion for innovation, simplification, and performance.

If you're interested in the above position please send your CV to [email protected]

#LI-SK5

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