▷ (2/4/2025 A) Senior Manager Provider Services
4 hours ago
Company: Irish Life Group Services Limited
- Full Time Permanent position
- Hybrid role based in our Dublin City Centre offices/Cork Office
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Irish Life Health is seeking to appoint a Senior Manager for our Provider Services management team.
Key Responsibilities
Reporting to the Head of Medical Provider Services, the Senior Manager Provider Services will be responsible for leading the implementation of our out of hospital healthcare provider relationship strategy to improve our customers' healthcare experience, enable delivery of best practice care and build strong collaborative relationships with medical and non-hospital healthcare providers to enhance our customer value propositions.
The role will oversee the end-to-end management of our clinical service partners and medical consultants. Responsibilities will include contract negotiations, ongoing relationship management and monitoring of the provision of quality, appropriate and innovative services to ILH members.
The primary focus of this role is to ensure that the valuable, accredited and innovative services are available to the ILH members and crucially at an optimum rate to ILH. The rates agreed with our medical professionals and clinical service providers are a fundamental pillar that determines the profitability of the ILH and the quality of services offered to our insured members.
What you will help us to achieve
The successful candidate will have a strong commercial focus / good business and financial acumen, experience in negotiations and will be able to demonstrate an ability to work on their own initiative.
1. Implement an annual and medium-term negotiation strategy for medical consultants and clinical service providers, ensuring a positive outcome for ILH and value for ILH customers.
2. Oversee the negotiation and management of contracts and agreements with medical consultants and clinical service providers that supports a cost-effective and quality-driven agenda on behalf of ILH and our members.
3. Use financial modelling techniques to assess, review and implement change within our annual schedule of medical professional fees that will deliver business benefits.
4. Develop a deep understanding of consultant activity, claims patterns and associated outcomes, and be able to work with the relevant senior stakeholders to help deliver on the overall business strategy.
5. Identify and bring on board potential strategic partners that can positively impact our claims spend and align with the overall business strategy.
6. Implement a plan of action that will allow for internal changes to processes and product offerings as a result of changes in the market, specifically as Slaintecare evolves which will directly impact the medical consultant area.
7. Develop and monitor budget models for clinical service providers, that are flexible and can respond to any changes in our business.
8. Identify and drive strategic opportunities with our clinical service providers to improve our business performance and our offering to our members.
9. Manage a team of three within the Provider Services team who will support in all areas including implementation of the ILH schedule of medical professional fees and clinical service provider contract negotiation and governance.
What you will need to be successful in the role
1. A relevant specialist third level qualification.
2. Significant financial experience, with at least 5 years or more in a senior role, preferably in a Private Hospital or Private Medical Insurer.
3. Strong commercial focus and excellent business acumen.
4. Experience in analysing complex financial information and reports to provide accurate financial recommendations and enable strong negotiations.
5. A proven track record in establishing a rapport and trust that facilitates an open dialogue that will ultimately lead to a more efficient and transparent negotiation process.
6. Ability to negotiate in a fast-moving and pressure situation where the counterparty will be senior executives at CEO level.
7. Strong understanding of the health industry both domestically and internationally.
The individual selected will be motivated to make a difference and play a very significant part in the delivery of our business objectives.
Skills:
1. Excellent communication and negotiating skills.
2. Strong numerical capability.
3. Medical provider knowledge.
4. Proven leadership/interpersonal skills.
5. Attention to detail and good follow through.
6. Highly motivated.
About us
Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets and over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently through Irish Life Health, their health insurance.
Irish Life Health provides Health Insurance to over 500,000 people across Ireland both directly and through Corporate schemes. Our Vision is to help people live healthier lives and we focus on providing access to healthcare solutions that will help our customers do this.
This includes offering services like 24/7 Digital Doctor; access to counsellors through our Healthy Minds programme and expert Physio support for acute back or neck pain across all of our Plans.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.
Irish Life Health supports Equal Opportunity and is regulated by the Central Bank of Ireland.
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