Cloud Support Eng. II

4 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Job ID: 2851833 | Amazon Web Services EMEA SARL (Irish Branch)

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

1. Learn and use groundbreaking technologies.
2. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
3. Interact with leading engineers around the world.
4. Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
5. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
6. Drive customer communication during critical events.
7. Drive projects that improve support-related processes and our customers' technical support experience.
8. Write tutorials, how-to videos, and other technical articles for the developer community.
9. Work on critical, highly complex customer problems that may span multiple AWS services.

BASIC QUALIFICATIONS

- Advanced experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto.
- Advanced experience in NoSQL technologies like HBase.
- Excellent knowledge of Hadoop architecture, administration, and support.
- 3+ years experience with Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position OR equivalent military experience.

PREFERRED QUALIFICATIONS

- Expert experience in Data Lake architecture and administration.
- Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue, SageMaker.
- Expert understanding of distributed computing principles and their application in the cloud.
- Good understanding of distributed computing environments.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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