Sr Support Engineer

2 days ago


Dublin, Ireland Amazon Full time

As a Support Engineer in the International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.

Key job responsibilities

1. Interface with a diverse customer base to understand requirements, priorities, and processes.
2. Work on expansions of current applications to support new launches or regions.
3. Identify and address risks in hardware and software while helping maintain application health.
4. Maintain a comprehensive knowledge of product documentation and features.
5. Work on customer issues to identify problems and address root causes to avoid recurrence.
6. Propose and implement new tools or create processes and mechanisms to improvise operational excellence and business velocity.
7. Excellent listening, writing, and technical communication skills are essential for interaction with senior management on status, risks, and emergent issues with projects, initiatives, and support.
8. Troubleshoot and diagnose software issues – On-call support. Resolve technical problems in a timely and efficient manner.
9. Drive core support engineering initiatives such as CD initiatives for deployment excellence and ticket reduction drives.

About the team

The International Seller Growth (ISG) Team’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. You will be part of the ISG Support Engineering team.

BASIC QUALIFICATIONS

1. 4+ years of software development or 4+ years of technical support experience.
2. Experience troubleshooting and debugging technical systems.
3. Experience in Unix.
4. Experience scripting in modern programming languages.
5. Experience in agile/scrum or related collaborative workflow.
6. Experience driving collaborative projects from conception to delivery.
7. Experience operating highly available, distributed systems for data extraction, ingestion, and processing of large data sets.
8. Experience with implementing CI/CD practices and automated testing.

PREFERRED QUALIFICATIONS

1. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
2. Experience with data infrastructures: relational analytic DBMS, Elastic-Search, and Big Data EMR/EC2/Glue/Lambda.
3. Knowledge of AWS products and technologies.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Posted: January 23, 2025 (Updated 17 minutes ago)

Posted: June 24, 2024 (Updated about 2 hours ago)

Posted: December 18, 2024 (Updated about 2 hours ago)

Posted: November 15, 2024 (Updated about 3 hours ago)

Posted: January 8, 2025 (Updated about 3 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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