Retail Store Manager- Wicklow

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Role Title:
Retail Store Manager - Wicklow
Business Area: 01
Overview As a Retail Store Manager at eir, you will be a face of our brand, leading a passionate team that drives customer satisfaction and sales success. In this role, you will be responsible for delivering exceptional customer service while managing the day-to-day operations of the store. Your primary focus will be ensuring that both new and existing customers receive personalized broadband and mobile solutions that suit their needs. You/'ll play a vital role in maximising revenue and enhancing eir’s position in a competitive retail market. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure.
Responsibilities Manage the store’s daily operations and lead a motivated team.
Set and achieve monthly sales targets to grow the business.
Deliver exceptional service and provide tailored solutions to customers.
Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.
Benefits Ongoing professional development and training opportunities.
A supportive and dynamic work environment where growth is encouraged.
The chance to make a real impact within one of Ireland/'s leading telecommunications companies.
Enhanced earning potential through various staff incentives.
Staff offer.
Free eir Wellness Programme & Employee Assistance Programme.
€500 Employee Referral Scheme.
Discounted healthcare plan.
Pension scheme contribution.
22 days annual leave.
Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
Commitment to Diversity and Inclusion.
Paid leave benefits incl. maternity and sick leave benefits.
Tax saver tickets and bike to work scheme.
Salary & Remuneration Monthly salary + competitive commission structure.
Expectations As a Retail Store Manager , you’ll take on key responsibilities, including:
Understanding Customer Needs: Engage with customers to identify their needs and offer tailored broadband and mobile solutions.
Achieving Sales Targets: Lead by example to ensure individual and team sales targets are consistently met and exceeded.
Customer Retention: Effectively manage customer queries, ensuring their issues are resolved promptly and efficiently to build long-lasting loyalty.
Operational Excellence: Oversee the daily operational aspects of the store, including stock control, cash management, and administrative duties.
Policy and Procedure Implementation: Responsible for the adherence to eir/'s policies and procedures to provide the highest level of service and operational standards.
Market Awareness: Stay current with industry trends and competitor offerings to provide customers with up-to-date and relevant information.
Requirements Knowledge, Skills & Abilities
Strong communication skills with the ability to simplify complex products and services.
Ability to engage customers confidently, offering tailored solutions and building trust.
A passion for mobile technology and telecommunications, with a curiosity to stay up to date with the latest industry developments.
Qualifications
Relevant diploma or certification is a plus, but not essential.
2-5 years of retail or customer-facing experience preferred (life experience considered).
Industry knowledge is an advantage but not essential; we provide ongoing training to ensure you/'re up to speed.
Others At eir, we’re all about building connections—whether that’s through our products or our people. Working here means being part of a team that’s passionate about customer experience and driven by results. If you/'re looking for a role where you can grow your career, develop your leadership skills, and make a real impact—this is the place for you.
eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
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Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries: Telecommunications

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