Network Development Engineer

As part of the AWS Solutions organization, we have a vision to provide business applications that leverage Amazon’s unique experience and expertise. These applications are used by millions of companies worldwide to manage day-to-day operations. We accomplish this by accelerating our customers’ businesses through the delivery of intuitive and differentiated technology solutions that address enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy rather than build, we become their trusted partner by offering solutions that are effortless to adopt and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, businesses can create their own cloud-based contact center and start taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS —including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis—to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. This technology is transforming the industry, reshaping how customers interact with businesses, and redefining how agents deliver service.

See our section in Andy Jassy 2020 re:Invent keynote: https://www.youtube.com/watch?v=xZ3k7Fd6_eU&t=7516s

We have a rapidly growing customer base and an exciting charter ahead, involving the resolution of highly complex engineering and algorithmic challenges. We are looking for a passionate and talented Network Development Engineer to innovate on the telecom infrastructure, fundamental to modern cloud-based contact centers. This position represents a rare opportunity to be part of a fast-growing business, shaping both technology and product development. You will play a crucial role in developing next-generation telecom infrastructure, owning the design, and delivering scalable, resilient systems while maintaining a constant customer focus.

We are seeking a Telecom/VoIP Engineer with deep expertise in the SIP protocol, networking, and Linux/UNIX systems to support and expand Amazon Connect’s telecom infrastructure. Amazon Connect supports a large volume of concurrent customer calls and active agents using an internally developed SIP-based call center platform. Our technology is unique because we build most of our own equipment. Therefore, we are looking for someone who is comfortable working under the hood of a SIP endpoint system (preferably with hands-on experience) rather than simply configuring a commercial SIP product or handling basic operational tasks. You will join a diverse team of network, systems, and software engineers working to make our telephony platform more efficient, scalable, and reliable.

This team is a great fit for you if:

• You enjoy working in a collaborative, inclusive environment where team members support each other toward a shared goal.

• You are customer-obsessed, eager to work on a service that directly and indirectly impacts millions of users.

• You are passionate about solving real-world customer problems.

• Your curiosity drives you to learn and take on new challenges.

• You want to have fun and surround yourself with highly talented engineers who tackle complex problems while maintaining a strong work-life balance.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Key job responsibilities

- Telecom Architecture – Conceptualize, design, build, deploy, and maintain Amazon Connect’s next-generation telecom infrastructure..

- Technical Expertise – Provide telecom subject-matter expertise to drive key business and engineering decisions.

- Leadership & Mentorship – Guide and mentor other engineers while collaborating with teams and partners to overcome challenges.

- Telecom Carrier Peering – Integrate new telephony providers to expand Amazon Connect’s telecom capabilities and enhance customer experience.

- Automation – Work closely with automation teams to define tools that enable scalability at a higher volume.

- Documentation – Develop and review documentation related to telecom network implementation, deployments, recurring issues, standard operating procedures, and knowledge transfer materials.

About the team
Learn more about Amazon Connect here. Media coverage on Amazon Connect:

- http://www.zdnet.com/article/how-the-abs-prepared-for-the-same-sex-marriage-survey-using-the-public-cloud/
- https://www.benzinga.com/analyst-ratings/analyst-color/17/03/9241888/how-amazons-connect-could-impact-twilio-zendesk-ringcent
- https://aws.amazon.com/blogs/aws/new-amazon-connect-and-amazon-lex-integration/
- https://techcrunch.com/2017/03/28/aws-amazon-connect/

Power of Amazon Connect:

https://youtu.be/rSzDFJGw5vg

AWS Solutions

As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.- 4+ years of major internet routing protocols experience.
- 4+ years of working in a Linux/Unix environment experience.
- Bachelor's degree or 5+ years of relevant experience in a large scale environment.
- 4+ years hands-on experience in a telecom network design, focused in SIP protocol, VoIP technologies and telecom network operations.- 1+ years of automation scripting using Python, Bash, Shell and/or Perl experience.
- Hands-on experience (4+ years) with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.