[Urgent] Junior Customer Care Assistant

3 weeks ago

Dublin, Ireland Frank Keane Volkswagen Full time

Our mission is toset the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with aninnovative, personalised andpremiumexperience at every stage of their journey to buildlasting relationships, commitment andtrustfor the road ahead.We are Frank Keane Volkswagen. Frank Keane Volkswagenare located in Liffey Valley, Dublin 22. We are Ireland's largest Volkswagen retailers with a busy workshop and valet bays that have been equipped and developed to the very latest Volkswagen standards. As a result of strong demand from Volkswagen customers, we are now seeking a Junior Customer Care Assistant to join our team. We offer an excellent packagealong with professional training and great working conditions. We don't want somebody to be our employee, we want you to be part of our award-winning team and build your career with Frank Keane Volkswagen. The Junior Customer Care Assistant supports the daily operations of the automotive service department by assisting Service Advisors in delivering a seamless and professional customer experience. This role involves direct interaction with customers, managing service appointments, and ensuring effective communication between customers and workshop staff. Key Responsibilities: - Pick up and drop off customer vehicles as scheduled, ensuring timely and safe transportation. - Assist Service Advisors in the daily operations of the service department to maintain a smooth and efficient workflow. - Support the vehicle check-in and check-out process, including basic visual inspections and documentation. - Coordinate with workshop staff to monitor service progress and relay updates to customers. - Help manage service bookings and appointment confirmations via phone, email, or in person. - Maintain accurate records of vehicle movements, service status, and customer interactions. - Ensure the service reception and customer lounge areas are clean, organized, and welcoming. - Assist with administrative tasks, such as preparing job cards, scanning documents, and updating service records. - Provide courteous and professional customer service, addressing basic inquiries and escalating issues to Service Advisors when needed. Skills: Customer Satisfaction Customer Centric First Impressions

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