Only 24h Left: Cloud Support Engineer

4 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Job ID: 2826663 | Amazon Web Services EMEA SARL (Irish Branch)

About us:

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Key job responsibilities:

1. Apply advanced troubleshooting techniques to deliver unique, tailored solutions that address each customer's individual needs.
2. Collaborate closely with leading engineers around the world to resolve complex customer issues.
3. Partner with Amazon Web Services teams to reproduce and remediate customer problems, providing valuable feedback to improve our services.
4. Leverage your extensive customer support expertise to enhance support-related processes and elevate the overall technical support experience for our customers.
5. Drive clear, proactive communication with customers during critical events.
6. Lead projects aimed at optimizing support workflows and procedures.
7. Create compelling tutorials, how-to videos, and other technical content to support and empower the developer community.
8. Tackle the most critical, highly complex customer problems that may span multiple AWS services.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

- Exposure to REST API based services.
- Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
- Exposure to Serverless technologies such as Lambda, API Gateway, AWS IoT or Mobile and Messaging technologies or AI (Artificial Intelligence) related technologies.
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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