Only 24h Left CS Capacity Planner Outsourcing

2 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Job ID: 2621389 | Amazon Ireland Support Services Limited - A94

Amazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry.

Key job responsibilities

The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:

1. Manage the Global Outsourcing (GO) capacity planning for Europe Network by working closely with partner network to manage the long-term/short-term capacity planning processes for GO.
2. Collaborate and closely communicate with GO Vendor Management team, Headcount Planning, Capacity Planning, GO Finance and program teams to ensure smooth execution of capacity planning processes.
3. Build optimal contact volume allocation plan for the outsourcing partner network by managing trade-offs between quality, productivity, and cost.
4. Coordinate with internal and outsourcing network operation teams to meet business service levels.
5. Mitigate capacity risks by managing dependencies across multiple sites and geographies. Clearly communicate dependencies and manage/track expectations.
6. Manage the reporting and analysis of daily, weekly, and monthly reporting of key performance indicators for Europe GO.
7. Clearly communicate dependencies to the right stakeholders and manage/track expectations.
8. Participate in global customer service initiatives and project roll outs to cater to growing business needs.
9. Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation.

BASIC QUALIFICATIONS

• Senior experience in Capacity Planning or related field

• Experience in business or financial analysis experience

• Advanced Excel and big data experience

• Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.

• Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills

PREFERRED QUALIFICATIONS

• Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field

• Operations research or BPO experience

• Experience working with supply chain planning or customer service planning function/tools.

• Some programming experience is a plus to automate tools whenever appropriate

• Lean-Six Sigma Black Belt

• Ability to deal with ambiguity and competing objectives in a fast paced environment while delivering results

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Posted: February 14, 2025 (Updated about 19 hours ago)

#J-18808-Ljbffr

  • Cs Capacity Planner Outsourcing

    6 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Ireland Support Services Limited - A94 is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class...

  • CS Capacity Planner Outsourcing

    1 week ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2621389 | Amazon Ireland Support Services Limited - A94Amazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to...

  • CS Capacity Planner Outsourcing

    1 week ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2621389 | Amazon Ireland Support Services Limited - A94Amazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to...

  • Cs Capacity Planner Outsourcing

    7 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: | Amazon Ireland Support Services Limited - A94 is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class...

  • CS Capacity Planner Outsourcing

    3 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2621389 | Amazon Ireland Support Services Limited - A94Amazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to...

  • Administrative Support Specialist

    5 hours ago

    Dublin, Dublin City, Ireland Beaumont Hospital Full time

    Company OverviewThe Beaumont Hospital is a leading healthcare provider, committed to delivering high-quality patient care and service excellence. As a Directorate Support Admin Only 24h Left, you will be part of a dynamic team dedicated to supporting the Medical Directorate in its mission to provide exceptional healthcare services.

  • Only 24h Left Transport Planner

    2 weeks ago

    Dublin, Dublin City, Ireland Global Professional Consultants Full time

    *Large Multi-Disciplinary Consultancy in Dublin or Cork* Transport Planner with 6+ years experience, required to join a leading multidiscipline engineering consultancy with offices in Dublin and Cork. This company offers a multicultural and informal working environment where you can develop professionally by being part of a team who enjoy what they do. As...

  • Directorate Assistant

    28 minutes ago

    Dublin, Dublin City, Ireland Beaumont Hospital Full time

    Salary and BenefitsThe successful candidate will receive a competitive salary of €35,256 - €51,206, plus an LSI allowance of €54,370. This role also offers excellent benefits, including full-time hours and a range of employee perks.Job DescriptionThis is a fantastic opportunity for a highly organized and detail-oriented individual to join our team as a...

  • Outsourcing Network Performance Analyst

    27 minutes ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job DescriptionAs an Amazon Europe Capacity Planning Specialist, you will be responsible for managing the Global Outsourcing (GO) capacity planning for Europe Network. You will work closely with partner network to manage the long-term/short-term capacity planning processes for GO.Your key responsibilities will include:Managing the Global Outsourcing (GO)...

  • Outsourcing Officer

    4 weeks ago

    Dublin, Dublin City, Ireland Fairways Hotel Full time

    Job DescriptionA global insurance provider offering risk-management solutions and business underwriting.About AmTrustWe take pride in our people and have recently achieved the Investors in Diversity Silver Award from the Irish Centre for Diversity.Position OverviewThe ideal candidate will possess strong analytical skills, attention to detail, and a proactive...

  • MRI Safety Officer – CS Radiographer/Deputy CS Radiographe

    2 weeks ago

    Dublin, Dublin City, Ireland recruitNet Full time

    RecruitNet International Ltd specialises in Healthcare recruitment for Domestic and Overseas candidates for Hospitals, Nursing Homes, Home care and Community care. We are hiring MRI Safety Officer – CS Radiographer/Deputy CS Radiographer to a leading hospital in Dublin, Ireland. ResponsibilitiesThe capacity to organise and deliver services in an...

  • MRI Safety Officer – CS Radiographer/Deputy CS Radiographe

    1 week ago

    Dublin, Dublin City, Ireland recruitNet Full time

    Job Description RecruitNet International Ltd specialises in Healthcare recruitment for Domestic and Overseas candidates for Hospitals, Nursing Homes, Home care and Community care. We are hiring MRI Safety Officer – CS Radiographer/Deputy CS Radiographer to a leading hospital in Dublin, Ireland. ResponsibilitiesThe capacity to organise and deliver...

  • MRI Safety Officer – CS Radiographer/Deputy CS Radiographe

    2 days ago

    Dublin, Dublin City, Ireland recruitNet Full time

    Job Description RecruitNet International Ltd specialises in Healthcare recruitment for Domestic and Overseas candidates for Hospitals, Nursing Homes, Home care and Community care. We are hiring MRI Safety Officer – CS Radiographer/Deputy CS Radiographer to a leading hospital in Dublin, Ireland. ResponsibilitiesThe capacity to organise and deliver...

  • Data Center Capacity Planner, AWS Data Center Planning

    4 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Data Center Capacity Planner, AWS Data Center PlanningJob ID: 2842547 | Amazon Data Services Japan G.K.AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking,...

  • Data Center Capacity Planner, Aws Data Center Planning

    4 days ago

    Dublin, Dublin City, Ireland Amazon Full time

    Data Center Capacity Planner, AWS Data Center PlanningAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We...

  • Outsourcing Officer

    3 weeks ago

    Dublin, Dublin City, Ireland Fairways Hotel Full time

    AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1900 people in 14 countries.DescriptionTitle: Outsourcing OfficerLocation: Dublin, London or Nottingham(Hybrid – Remote working Mon/Fri every week)Who we...

  • Outsourcing Strategy

    6 days ago

    Dublin, Dublin City, Ireland Bank Of Ireland Full time

    What is the opportunity? This is an opportunity to lead the Strategy & Portfolio team within the newly-formed Outsourcing CoE.You will play a crucial role in crafting and implementing the Bank's outsourcing strategy, ensuring alignment with business goals, and optimising outsourcing performance from both regulatory and performance standpointsIn this role,...

  • Outsourcing Strategy

    2 days ago

    Dublin, Dublin City, Ireland Bank of Ireland Group Full time

    What is the opportunity? This is an opportunity to lead the Strategy & Portfolio team within the newly-formed Outsourcing CoE. You will play a crucial role in crafting and implementing the Bank's outsourcing strategy, ensuring alignment with business goals, and optimising outsourcing performance from both regulatory and performance standpoints In this role,...

  • Data Center Capacity Planner, AWS Data Center Planning

    4 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Data Center Capacity Planner, AWS Data Center PlanningAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....

  • Only 24h Left Senior Maintenance Manager

    2 weeks ago

    Dublin, Dublin City, Ireland Amgen Full time

    Job Summary: This position will manage a team of maintenance managers who work together to lead the process maintenance activities within the Facilities and Engineering function and will report to the Associate Director, Engineering. The role has responsibility for leading the delivery of several maintenance programmes, whilst supporting the area with the...