Apply in 3 Minutes: Deskside Support Engineer – Clonmel

2 days ago


Clonmel Limerick, Ireland ICT Services Full time

ICT Services is a leading IT field services, roll-out and support services group.
The 100-strong team you’ll be working with provides an all-Ireland service from nine offices and parts hubs, and are partnered with the largest and most innovative developers and IT manufacturers in the world.
The group headquartered in Dublin, with a subsidiary in Northern Ireland is truly an Island of Ireland resource.
ICT Services deliver best in class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers, an expert back office team, and with meticulous attention to detail, the result is a first-class service. We provide a rapid response to requests and round the clock dependability.
This is a cutting-edge organisation, continually evolving to provide class leading business enhancing solutions. We are an ideal place for innovative and energetic people who want to grow their experience. You will have the opportunity to develop your career from both a technical and commercial perspective while working in a cross section of sectors as a valued part of a dynamic team.

Role:

ICT Services are currently seeking a Desktop Support Engineer, working on one of our customer sites in Clonmel. This is a full-time position working onsite with our customer.

Requirements:

1. Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
2. Hands-on experience in installing, troubleshooting, fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.
3. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
4. Ability to lift/move computer equipment weighing up to 50Lbs.
5. Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
6. Experience with Anti-spyware and Anti-virus software.
7. Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
8. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
9. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
10. Good written and oral communications skills with clients and management as well as people skills.
11. Ability to work with deadlines and complete tasks on-time.
12. Preferably with an associate degree in Electronics and CompTIA A+ Certification.
13. Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.).
14. Basic understanding and troubleshooting of Mobile Device Management system (Airwatch / Xenmobile/ Mobile iron etc).
15. Basic understanding and troubleshooting for VDI, SCCM/ LanDesk/ Altris, Skype for Business, OneDrive.
16. Basic understanding and troubleshooting of Apple devices and apps.
17. Good in oral and written communication.
18. Able to interact and work with customer at different levels.
19. Self-Driven and result oriented.

Responsibilities:

1. Troubleshoot PC related problems either via phone, remote tools or desk side support.
2. Build, configure and troubleshoot PC and laptop applications and hardware components.
3. Facilitate a warranty repair with the relevant hardware vendor.
4. Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
5. Perform coordination of workstation asset recovery.
6. Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
7. Complete incidents and requests within SLA in a pressurised environment.
8. Ensure tickets are updated on a daily basis.
9. Support meeting room environment and video conferencing, as needed.
10. Support printers, scanners and other peripherals.
11. Support mobile devices, such as iPads, iPhones.
12. Support of Apple MAC devices.
13. End-User Data back-up and restoration, as needed.

#J-18808-Ljbffr



  • Clonmel, Ireland CPL Full time

    APIC, and CNM3 Posts exist in Clonmel Nursing Home. Assistant Person in Charge, and Clinical Nurse Manager 3 required for an aged care facility in Clonmel, Tipperary In association with our client Cpl Healthcare are seeking to recruit an experienced Nurse Manager for either an APIC (Assistant Person in Charge) or a CNM3 (Clinical Nurse Manager 3) role in a...


  • Clonmel, Ireland RedChair Recruitment Full time

    We are presently recruiting a Structural Engineer for our clients in Tralee, County Kerry. Working on one of the largest construction projects ever to commence in Kerry, this position will be for roughly 3 years and will require you to work on tasks ranging from design, planning, and overseeing the construction of structural elements in buildings and...


  • Clonmel, Ireland RedChair Recruitment Full time

    Are you a DevOps aficionado searching for a thrilling role? Our client’s Source Code Management Team is seeking a DevOps Engineer to join their ranks! What Awaits You: 1. Lead cutting-edge cloud integration projects. 2. Collaborate with a tech-savvy dream team. 3. Drive automation and best practices adoption. 4. Overcome challenges with your initiative...


  • Clonmel, Ireland Abbott Laboratories Full time

    Have you ever wanted to make a difference? At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products and...


  • Clonmel, Ireland Abbott Laboratories Full time

    Have you ever wanted to make a difference? At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products and...


  • Clonmel, Ireland Abbott Laboratories Full time

    Have you ever wanted to make a difference? At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products and...


  • Clonmel, Ireland Quanta Consultancy Services Ltd Full time

    Quality Specialist - Life Science - 11-Month Contract - Clonmel Our Partner in Tipperary area develops and supplies the active ingredients and final formulated product for a range of innovative medicines at its manufacturing and R&D facilities. The plant, which has been operating in Clonmel for over 40 years, exports to over 25 countries around the world...


  • Clonmel, Ireland Abbott Laboratories Full time

    Have you ever wanted to make a difference? At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products and...


  • Limerick, Ireland September Consulting Ltd Full time

    Location: Clonmel, Tipperary Type: Permanent Category: DOE In this role, the primary function will be to obtain sales within the personal lines and commercial side of the business. The position is assisting the sales office to deliver the highest level of customer service. What does the day-to-day in the role involve? - Achieve targets by prospecting...


  • Limerick, Ireland RedChair Recruitment Full time

    Our client in Tralee, Co. Kerry is looking for a Senior Quality Assurance Engineer that can ensure that all the software used on our platforms is operating according to the relevant specification. Develop Automation, perform System testing and drive quality assurance of code and configuration. Document test activities, log defects and ensure that re-testing...


  • Limerick, Ireland SSA Recruitment Full time

    With offices nationwide, my Client have an established track record of providing engineering services on numerous high-profile projects in both the public and private sectors. They offer fantastic benefits which would suit an Engineer who requires flexibility in their position. Responsibilities The chosen candidate will plan, organise, instruct, evaluate,...


  • Limerick, Ireland Access Talent Group Full time

    Contact Ciaran Hall the consultant managing this role. Access Talent Group are currently working one of Ireland’s biggest Civil & Structural consultancies who are looking to bring on a Senior Structural Engineer to their Limerick/Tralee sites. This is a fantastic opportunity to come into one of the country’s biggest consultancies where you will have a...


  • Clonmel, Ireland TTM Healthcare Limited Full time

    Social Care Leader – Mainstream Residential Salary: €38,650 - €41,836 Contract: Full-time Permanent Position Locations: Clonmel & Cashel Co Tipperary Benefits: - Health Insurance - Company Pension Scheme - Death in Service – For every staff - Education Assistance Program – Up to 100% of your College Fees paid - Employee Assistance Program for...

  • CQV Lead

    12 hours ago


    Clonmel, Ireland Quanta Consultancy Services Ltd Full time

    CQV Lead - Life Sciences - Contract - Clonmel Our Partner in Tipperary area develops and supplies the active ingredients and final formulated product for a range of innovative medicines at its manufacturing and R&D facilities. The plant, which has been operating in Tipperary for over 40 years, exports to over 25 countries around the world with primary...


  • Limerick, Ireland Aughinish Alumina Limited Full time

    Aughinish Alumina, situated in Askeaton on a 1,300 acre site on the Shannon Estuary, is one of the leading industrial plants in Ireland. It is the largest Alumina Refinery in Europe, producing 1.96 million tons per annum of product that is the primary raw material for the production of aluminium. The company also has a 160 MW Combined Heat & Power Plant....


  • Clonmel, Ireland Boston Scientific Gruppe Full time

    Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and...

  • Compliance Manager

    1 day ago


    Clonmel, Ireland Abbott Laboratories Full time

    Have you ever wanted to make a difference? At Abbott, you will play a crucial role to help people live more fully at all stages of their lives. Abbott is a global healthcare leader and our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional products and...


  • Dundrum, Limerick, Ireland ICT Services Full time

    ICT Services are currently seeking a Service Desk Team Lead, working on one of our customer sites. The duties of the role include: 1. Provide Level 1 remote and deskside support services to end users. 2. Effectively manage a team of Engineers. 3. Troubleshoot PC related problems either via phone, remote tools or desk side support. 4. Complete incidents and...

  • QA Specialist

    1 day ago


    Clonmel, Ireland Quanta Consultancy Services Ltd Full time

    QA Specialist - Life Science - Contract - Clonmel Our Partner in Tipperary area develops and supplies the active ingredients and final formulated product for a range of innovative medicines at its manufacturing and R&D facilities. The plant, which has been operating in Clonmel for over 40 years, exports to over 25 countries around the world with primary...


  • Limerick, Ireland RedChair Recruitment Full time

    We are presently recruiting for an experienced Accommodation Manager for one of our clients, a well-established hotel in Co Limerick. You will lead and manage all operations in housekeeping to ensure the highest quality of cleanliness is maintained at all times while providing efficient, prompt, courteous, trouble-free, and proactive service to...