Technical Engineer

2 weeks ago

Dublin, Dublin City, Ireland Elusav Recruitment Full time

Elusav Recruitment are seeking Technical Engineer to join a expanding team in aftersales support. The position involves working with the technical sales and customer service team, consulting engineers, specifiers and expert installers; to support customers with their renewable energy solutions. Company is one of the world's leading manufacturers of electric heating appliances and is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation. Privately owned, international group headquartered in Ireland. Key Responsibilities: Providing technical support to the sales and aftersales customer service team. Process customer support requests in a timely and efficient manner. Collaborate closely with 3rd party service engineers to manage customer issues through to resolution. Advise and enforce the correct commissioning procedures and communicate all necessary non-conformance to product installers as appropriate. Size heating systems based on first principle heat loss, including appliance sizing and radiator sizing. Preparation of BCAR documentation and warranty certificates as required. Generate reports and maintain accurate records. Provide onsite technical support and product training/demonstrations. Organising and delivering training for existing and new installers/engineers. Support spare part function within the business as required. Assist sales team with providing specification documents for products into developers, contractors, architects and specification engineers. Attending customer/client meetings and on-site visits as necessary. Qualifications: Qualification in Electrical /Mechanical /Building Services related discipline. Customer focused individual committed to providing high levels of customer service. Working knowledge of mechanical & electrical systems with previous experience of heat pumps an advantage. Strong problem-solving skills with excellent attention to detail. Highly motivated, energetic, and professional with willingness to learn about new products and renewables solutions. Strong interpersonal skills, with ability to manage relationships with customers. Experience delivering specifications for mechanical and building services, ideally working on the design integration, an advantage. Excellent communication, presentation and report writing skills. Proficient in Microsoft Office suite. Ability to work to tight deadlines. Full drivers license. Skills: Heat pumps mechanical engineering building services

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