IT Support

A bit about us

At Waterstons, we don’t just build technology—we create meaningful business transformations. With a global presence spanning the UK and Australia, we partner with businesses to unlock their full potential through innovative solutions.

Our clients tell us our people are our greatest strength, and who are we to disagree? That’s why we invest in our team with unlimited holidays, flexible working, and private healthcare—because we believe the best work happens when people feel valued.

Did we also mention that we’ve been awarded Gold Investors in People for a fourth consecutive time?

What You’ll Be Doing

This is a hybrid role that combines technical support with infrastructure engineering, offering variety, challenge, and the opportunity to work directly with clients across multiple sites. You’ll be mainly South Dublin based, with travel to client sites in Dublin, Portlaoise, Cork, Shannon, Wexford and Kildare.

As an IT Support & Infrastructure Engineer, you’ll play a key role in ensuring smooth operations for our clients by resolving service desk tickets, providing technical escalation, and maintaining robust IT environments. You’ll work across a wide range of technologies - from Microsoft 365 and VMware to AWS and Cisco - and contribute to both reactive support and proactive improvements.

You’ll be part of a collaborative, client-focused team that values innovation, continuous learning, and delivering exceptional service.

Your Day-to-Day

- Provide 1st to 2nd line support, assisting the service desk with ticket resolution and technical escalation. You will be expected to troubleshoot issues across desktop, server, and cloud environments.

- Support and maintain client IT infrastructure, including servers, networks, storage, and cloud platforms.

- Work across multiple client sites, delivering proactive and reactive support.

- Ensure security best practices are followed and systems are protected against threats.

- Collaborate with internal teams and contribute to process improvements and documentation.

- Communicate clearly and regularly with clients to ensure timely updates and resolutions

- Build trusted relationships with client stakeholders, offering clear and confident technical advice.

- Prioritise workload and major incidents by following processes laid out within the ITIL framework.

Technologies You’ll See

- Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper-V / NAS / SAN Storage / Nutanix

- Telephony: Microsoft Teams / Mit

- Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell / Linux

- Desktops: Windows / MacOS

- Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune

What we're looking for

If some (or most) of the following sound like you, we'd love to hear from you:

- Engaging, with strong communication skills and a passion for learning

- 2+ years’ IT experience with solid knowledge across infrastructure and support

- Ability to travel to client sites, which requires a full clean driving licence and access to a car

- Strong problem-solving skills to tackle complex issues

- Customer-focused, able to explain tech in plain English

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

- A healthy work life balance with flexible and agile working being the norm

- Unlimited holiday allowance

- Room to grow with supported development opportunities and sponsored training

- Enhanced family policies

- If you ever need it, company sick pay and life assurance

- Supported wellbeing with regular initiatives and an allowance to purchase your own private medical insurance

- Flexible benefits such as eye care support and season ticket loan

Waterstons is committed to creating an inclusive, understanding, and flexible work environment. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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