Office And Membership Manager

Overview The Irish Payroll Association (IPASS) is the leading professional body in Ireland dedicated to payroll education, training, and support. IPASS offers accredited qualifications, including the Certificate in Payroll Techniques and Professional Payroll Manager programmes, designed to equip payroll professionals with comprehensive knowledge of PAYE, PRSI, USC, employment legislation, and payroll management.
Supported by an Expert Industry Advisory Group and validated by experts, IPASS provides robust professional development through flexible training workshops, bespoke programmes, and membership benefits, helping individuals advance their payroll careers and ensuring compliance with evolving regulations across Ireland.
What will you do? The Office & Membership Manager plays a key role in ensuring the smooth operation of the office, the effective delivery of student services, and the coordination of events and membership activities. This role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities across administrative, academic, and member-facing functions.
Office Management Manage day-to-day office operations to ensure a well-functioning work environment.
Oversee office facilities and coordinate any required maintenance or services.
Handle printing and production of manuals and other materials.
Maintain and troubleshoot the office printer, liaising with suppliers as needed.
Order office supplies, stationery, and weekly food deliveries.
Liaise with service providers to ensure timely delivery of goods and services.
Student Services Organise and coordinate four exam sittings per year, including scheduling and logistics.
Manage student enrolments and ensure accurate record-keeping.
Prepare exam sheets, manage exam corrections, and ensure results are processed efficiently.
Ensure students receive the correct study materials and have access to the student portal.
Provide links and support for accessing online classes.
Communicate clearly with students to resolve queries and provide support throughout their studies.
Membership Administration Manage all aspects of membership administration, including new applications, renewals, and queries.
Ensure members receive their membership numbers and have access to the membership portal.
Respond to member queries and liaise with the technical team to resolve payroll-related questions.
Maintain accurate membership records and ensure timely communication with members.
Financial & Administrative Support Process incoming invoices and forward them to Accounts for payment.
Chase outstanding payments as required.
Manage WooCommerce (e-commerce plugin) to process transactions, track orders, and maintain product listings.
Support budget tracking and reporting for events, student services, and office management activities.
Skills, Knowledge and Expertise Key Skills & Attributes
Excellent organisational and time management skills.
Strong communication and interpersonal abilities.
Attention to detail and accuracy in all administrative processes.
Proactive and able to work independently.
Strong IT skills, including familiarity with WooCommerce, Microsoft Office, and online learning platforms.
Experience in event coordination or office management preferred.
Experience & Qualifications Previous experience in an administrative, office management, or membership role.
Experience in education, training, or a membership-based organisation desirable.
Strong customer service and communication skills.
Ability to manage multiple priorities and deadlines effectively.
Benefits Competitive starting salary
25 days annual leave (Pro rata)
Hybrid working opportunities
Health Care
Pension
On-site parking
Free Food
Great company social events
Wellness programmes
Bike to Work

#J-18808-Ljbffr