Logistics Co-ordinator
3 weeks ago
The primary goal of this role is to coordinate and execute customer orders in accordance with their requirements and/or procedures based on PSA BDP Ethics.
Key Responsibilities:- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Effectively manage Ocean Export LCL and FCL shipments from start to finish.
- Punctual and flawless order handling and documentation.
- Follow Standard Operating Procedures (SOPs) and update accordingly.
- Submit Voluntary Gross Mass (VGM) through CNS & Destin8.
- Prepare and complete full export documentation and send pre-alerts within set Key Performance Indicators (KPI).
- Submit Automated Manifest System (AMS)/Automated Commercial System (ACI)/Importer Security Filing (ISF) for relevant shipments.
- Send Electronic Data Interchange (EDI) bookings and Shipping Instructions (SI) to carriers.
- Generate Full Container Load (FCL) and Less than Container Load (LCL) quotations upon request.
- Manage multiple shipments simultaneously while ensuring accuracy and adherence to deadlines.
- Operational troubleshooting.
- Report non-conformance in accordance with the KPIs.
- Ensure compliance with international shipping regulations, customs requirements, and trade compliance policies.
- Meet financial end of month deadlines for both accruals and sales invoices.
- At least 3 years of detailed experience in logistics and forwarding operations/regulations and documentation.
- A professional degree from a licensed educational institution specialized in logistics and forwarding is preferred.
- Computer literacy with Microsoft Software applications and/or other market-leading software applications is required.
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