IT Helpdesk Analyst Tier 1

4 weeks ago


Dublin, Ireland Cprvision Full time

Key Responsibilities Performing any other reasonable duties as required by Management Skills & ExperienceExperience in an IT Helpdesk or Credit Union role providing technical or problem resolution Experience resolving Customer requests on the first contact where possible and where not , ensuring we action the request to the right team.Proven Customer Support/Service experience or experience as a Client Service Representative Track record of delivering “Best In Class” Customer Experience o Strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of situationsExcellent written and verbal communication skills Ability to multi-task, prioritise, and manage time effectively Familiarity with Microsoft Suite of Applications (Word , Excel etc.)Experience of diagnosing and solving problems Knowledge of our experience with the Credit Union market Experience in retail banking/credit union operations Experience in the use of SQL Familiarity with Oracle forms would be an advantage **Competencies****What We Offer**Family related benefits
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