Sales Support Advisor

2 weeks ago

Dublin, Ireland Prepay Power Full time

Sales Support Advisor Department: Loyalty Employment Type: Full Time Location: Dublin 18 Compensation: €28,000 - €33,500 / year Description We are seeking an Advisor for our growing Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period. The successful candidate will be responsible to cross-sell and onboard to new customers joining PrepayPower Energy through the Change of Tenancy channels, via phone, webforms, chat and emails. Key Responsibilities Use customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups. Provide a superb customer onboarding experience. Offer outstanding support to customer queries. A suite of Sales & Retention tools available to encourage customers to stay/take-up PrepayPower services. Accurately complete administrative tasks relating to account creation & customer onboarding. Skills, Knowledge and Expertise Experience working within a sales or retention role desired. Excellent interpersonal, problem solving and relationship management skills. Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment. Strong phone contact handling skills and active listening Strong Microsoft Office Skills required. Familiarity with CRM systems and practices Excellent communication and presentation skills Ability to multi-task, priorities, and manage time effectively. Benefits Competitive salary starting at €28,000 per year plus a €5,500 KPIs OTE and an additional uncapped sales commission structure. Great career progression opportunities Continual training and development 21 days annual leave, increasing with service Yuno Staff Tariffs Great staff social events provided by employee-led Wellness & Sports, CSR and Social committees Friday breakfast, large selection available Monthly beer and pizza on the first Friday of each Month Regular Fruit drops, twice a week Refer a Friend Scheme Employee Assistance Program Tax Saver Travel Tickets Bike to Work Scheme Pension Contribution Scheme after 12 months of service To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.

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